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Job summary

Main area
Information Management and Technology
Grade
Band 6
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
020-AC069-0725
Employer
Welsh Ambulance Service University NHS Trust
Employer type
NHS
Site
Matrix House, Vantage Point House
Town
Swansea, Cwmbran
Salary
£37,898 - £45,637 per annum
Salary period
Yearly
Closing
16/07/2025 23:59

Employer heading

Welsh Ambulance Service University NHS Trust logo

ICT Technical Engineer Team Leader Infrastructure

Band 6

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Gwahoddir ymgeiswyr i wneud cais yn Gymraeg, ni fydd unrhyw gais a gyflwynir drwy gyfrwng y Gymraeg yn cael ei drin yn llai ffafriol na cheisiadau a wneir yn y Saesneg’

 Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed

 

Job overview

An opportunity has arisen for an experienced ICT Technical Engineer Team Leader Infrastructure to join our digital team that has set out an ambitious digital strategy over the next five years to deliver the very best information and digital solutions with patient care at its core. WAST is a national service, and the Digital Team are representative of this.

The role is full time and permanent working in a hybrid manner with base to be confirmed on appointment. This post within the ICT Department requires an enthusiastic and highly motivated individual who responds positively to new challenges. The ICT Technical Engineer Team Leader Infrastructure will be responsible for delivering a high quality, professional service to the fast-growing Trust’s ICT infrastructure.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

The postholder will be expected to provide an expert and effective ICT support service, predominantly in development, implementation and ongoing maintenance across a range of ICT systems across Wales, including the provision of ICT support and advice to managers and users.

Using own initiative, and in accordance with Trust policy, the postholder will also be expected to investigate/resolve and plan multi-faceted ICT systems, to ensure the smooth running of the trust’s ICT infrastructure.

In addition, the ICT Technical Engineer Team Leader Infrastructure will be required to provide day to day supervision of ICT Technical Engineers.

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities  and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications and Knowledge

Essential criteria
  • Bachelor’s degree in ICT related subject or equivalent qualifications, knowledge, or experience.
  • Evidence of continuing professional development and post qualification learning and development.
Desirable criteria
  • Advanced qualification in an agile development methodology.
  • Qualification in team leadership
  • ITIL Foundation qualification

Experience

Essential criteria
  • Proven experience of an ICT technical engineering role.
  • Experience of managing and motivating a team.
  • Evidence of leading the design, development and deployment of computer system upgrades and implementations.
  • Evidence a strong understanding of windows PC and server operating systems.
Desirable criteria
  • Experience of supporting IT within a healthcare environment.
  • Experience of working in an Agile Development environment.

Skills and Attributes

Essential criteria
  • Ability and confidence to speak publicly to groups of people, demonstrating ideas, concepts and working software and answer related questions.
  • Excellent planning skills. Ability and confidence to lead and motivate a team, chairing team meetings.
  • Able to establish good working relationships with people at all levels.
  • Able to access and manage the competencies and capabilities of team members (guided by capability, sickness and other organisational policies when required.)
Desirable criteria
  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh.

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesStonewall Hyrwyddwr Amrywiaeth Diversity ChampionMindful employer.  Being positive about mental health.Disability confident employerCarer Confident (With Welsh translation)Core principles

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Neal Humphries
Job title
Senior ICT Technical Specialist Infrastructure
Email address
[email protected]
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