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Job summary

Main area
Senior Mental Health Clinician (Telephone Triage)
Grade
Band 7
Contract
Permanent
Hours
Full time - 37.5 hours per week (Working hours to be confirmed on appointment)
Job ref
020-NMR023-0725
Employer
Welsh Ambulance Service University NHS Trust
Employer type
NHS
Site
To be confirmed on appointment
Town
To be confirmed on appointment
Salary
£46,840 - £53,602 per annum
Salary period
Yearly
Closing
23/07/2025 23:59

Employer heading

Welsh Ambulance Service University NHS Trust logo

Senior Mental Health Clinician

Band 7

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Gwahoddir ymgeiswyr i wneud cais yn Gymraeg, ni fydd unrhyw gais a gyflwynir drwy gyfrwng y Gymraeg yn cael ei drin yn llai ffafriol na cheisiadau a wneir yn y Saesneg’

 Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed

 

Job overview

Are you a mental health professional looking for your next challenge? Do you have a strong history of leading teams or services? Do you understand the context of mental health crisis care, particularly in emergency, unscheduled care, and telephone triage services? If so, this job could be for you.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. 

Main duties of the job

The Welsh Ambulance Service is currently looking to employ a  Senior Mental Health Professional (band 7) to deliver high-quality care for people who call 999 in crisis.

Reporting to the Clinical Support Desk Manager,  You will be required to working independently and autonomously. You will have recent experience as Band 6 (or above) nurse or social worker with the ability to effectively manage the day to day operational and professional issues within an emergency, unscheduled care, and telephone triage setting. 

You must have excellent organisational and leadership skills, have experience delivering small scale improvement projects, effectively communicate at all levels, problem-solve under pressure, and be flexible approach to work and adaptable. With the ability to inspire others, you will also demonstrate you are forward-thinking, imaginative and have a collaborative approach to your work. 

An induction program will be offered depending on experience, mainly within office hours (including telephone triage training) and may include travelling to alternative sites.

This role may involve some weekends, bank holidays, and other unsocial hours.

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities  and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications, Knowledge and Experience

Essential criteria
  • Clinician Registered with a Regulatory Body (NMC/HCPC/Social Work/Occupational Therapist)
  • Specialist knowledge of mental health conditions, their impact and treatment to Post-graduate Level achieved through formal qualifications and/or post registration clinical experience as a practitioner within a mental health field.
  • Specialist levels of applied knowledge related to mental health care, e.g. physical health care, substance misuse, perinatal.
  • Demonstrable post registration experience as a practitioner working with people experiencing mental health crisis.
  • Knowledge of CAMHS issues and developments in a local and national context.
  • ILM Level 4 in Leadership and Management or equivalent experience of providing Line Management/Clinical Supervision to Clinicians
  • Evidence of undertaking regular update training and continuous personal/professional development as required by regulating body.
  • Knowledge of current issues in the NHS especially drivers relating to integration of emergency and urgent mental health care
  • In depth knowledge of MHA, MCA and other legal frameworks involved in delivering mental health care.
Desirable criteria
  • In possession of or willingness to undertake level 6/7 education aligned to role objectives (clinical leadership) within an agreed timeframe
  • Knowledge and understanding of current health and social care agenda
  • Bronze and Silver IQT (Improving Quality Together) and evidence of leadership of a QI project to completion
  • Enhanced assessment skill qualification
  • Psycho-social intervention qualification
  • Motivational interviewing qualification
  • Experience in clinical audit.
  • Approved mental health professional
  • Previous experience working within 111/999 telephone settings (or similar), demonstrating a high degree of skill in remote patient assessment.

Values

Essential criteria
  • Care, Compassion, Competence communication, courage and commitment

Other

Essential criteria
  • Ability to travel within geographical area
  • Able to work hours flexibly

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesStonewall Hyrwyddwr Amrywiaeth Diversity ChampionMindful employer.  Being positive about mental health.Disability confident employerCarer Confident (With Welsh translation)Core principles

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
David Hyde
Job title
Locality Manager
Email address
[email protected]
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