Crynodeb o'r swydd
- Prif leoliad
- Receptionist and Ward Clerk for Emergency Medicine
- Gradd
- Band 2
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos (Nights and weekends)
- Cyfeirnod y swydd
- 320-MED-BUR-1935
- Cyflogwr
- University Hospitals of Derby and Burton NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- Queens Hospital
- Tref
- Burton-on-Trent
- Cyflog
- £25,272 pa
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 29/06/2026 23:59
- Dyddiad y cyfweliad
- 13/07/2026
Teitl cyflogwr
Receptionist/ Ward Clerk
Band 2
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
With over 14,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.
University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.
As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.
The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.
Armed Forces and Disability Confident guaranteed interview scheme
To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.
The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.
if you are blind or visually impaired and require application material in an alternative format- such as Braille, large print, audio or accessible electronic formats or you require support/adjustments with your application please contact the recruitment team on 01332 788466
Join us and help make a real difference to our Trust.
Here’s more about the role and what we’re looking for;
Trosolwg o'r swydd
We are looking for a motivated and professional Receptionist to provide front-line administrative support across the Emergency Department and Acute Medical Units. You will be the first point of contact for patients, relatives, and visitors, delivering a courteous, compassionate, and efficient service within a busy and sometimes challenging environment.
Key responsibilities include patient registration, maintaining accurate records, responding to telephone and face-to-face enquiries, and supporting clinical staff to ensure the smooth flow of patients through emergency and acute care pathways.
The role requires excellent communication and organisational skills, the ability to remain calm under pressure, and a strong commitment to delivering high-quality, patient-centred care.
Prif ddyletswyddau'r swydd
You will work on the front line within a busy and often challenging environment, interacting with patients, relatives, and staff on a daily basis. You will be expected to provide a friendly, efficient, and professional service at all times, while remaining calm and composed under pressure.
You will be responsible for ensuring that accurate patient information is recorded and maintained across a range of IT systems. The role involves responding to a variety of queries, both face-to-face and via telephone, and supporting the smooth running of the department.
You must be highly motivated, with excellent communication, interpersonal, and administrative skills. Acute Medicine is committed to supporting staff development and will provide opportunities to enhance your existing skills through a range of training programmes tailored to your needs.
This is a permanent post. Shifts are 11.5 hours in duration and are worked over a 24/7 rota, including days, nights, weekends, and bank holidays. As the role covers all shift patterns, flexibility is essential.
Closing date of applications: 29 June 2026
Interview date: 13 July 2026
Gweithio i'n sefydliad
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Skilled worker: Health and Care Visa | NHS Employers
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Manyleb y person
Education
Meini prawf hanfodol
- English GCSE or equivalent
- Good level of IT liiteracy
- Good level of using IT applications
Experience
Meini prawf hanfodol
- Good organisational skill
- Ability to work independently and as part of a team
Meini prawf dymunol
- Previous experience at working as a receptionist
Communication
Meini prawf hanfodol
- Excellent communication and interpersonal skills
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Natalie Staple
- Teitl y swydd
- Operational Service Co-ordinator
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07812604623
- Gwybodaeth i gefnogi eich cais
We’d love to hear from you! If you have any questions about the role, team, or working environment, feel free to get in touch for an informal chat. Speaking with us before applying is completely optional, but it can help you decide if this opportunity is the right fit for you.
Rhestr swyddi gyda University Hospitals of Derby and Burton NHS Foundation Trust yn Gwasanaethau Gweinyddol neu bob sector








