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Job summary

Main area
Maternity & Gynaecology
Grade
NHS AfC: Band 2
Contract
Permanent: none
Hours
Full time - 37.5 hours per week (Monday - Friday. Permanently 37.5 hours per week 8.30am – 5.00pm however, on occasion dependant upon department may be requested to work from 7.30am – 4.00pm.)
Job ref
166-FCD-7550313
Employer
Chesterfield Royal Hospital NHS Foundation Trust
Employer type
NHS
Site
Chesterfield Royal Hospital
Town
Chesterfield
Salary
£24,465 None
Salary period
Yearly
Closing
11/11/2025 23:59

Employer heading

Chesterfield Royal Hospital NHS Foundation Trust logo

Relief Receptionist

NHS AfC: Band 2

Job overview

An exciting vacancy has arisen within the Maternity & Gynaecology Care Unit, Family Care Division for a full time Receptionist.

The Receptionists provide a professional clerical and co-ordination service to the departments of Women’s Health Unit, Trinity Ward, Antenatal Clinic and Chesterfield Birth centre, all of which sit under the Maternity & Gynaecology Care Unit.   Primarily the role will ensure that patients and visitors receive a friendly, customer focused and efficient service.

This receptionist post is one of two full time relief receptionists and will work permanently 37.5 hours per week 8.30am – 5.00pm however, on occasion dependant upon department may be requested to work from 7.30am – 4.00pm.  Duties will be carried out in the areas of greater need and may be asked to move departments to meet demand.

Main duties of the job

The successful candidates will possess previous clerical experience, including VDU/keyboard skills, and have experience of using a telephone.  Excellent communication skills, both verbal and written, and the ability to work to deadlines are also essential requirements of this post.

 

This post involves receiving and handling information that is confidential and therefore the post holder must maintain strict confidentiality at all times.

Working for our organisation

Chesterfield Royal Hospital is located in Calow, Chesterfield, which is situated on a green field site on the edge of the Peak District National Park. It is home to the Crooked Spire and is also close to Sheffield, Derby and Nottingham, thus offering numerous choices for recreational activities and lifestyles.

Chesterfield Royal Hospital was officially opened by Queen Elizabeth II in 1985 and since then it has continued to expand and modernise, currently holding approximately 550 beds. We provide acute in-patient and out-patient care for Chesterfield and the surrounding rural area of North Derbyshire, serving a population of approximately 350,000 people.

Detailed job description and main responsibilities

Responsible for providing a friendly and personal checking in of patients and their families/carers, and managing their expectations at busy times.

Be mindful of and act within policy in terms of safeguarding.

Filing of reports and correspondence in patients’ case notes, in accordance with hospital procedures. Maintain patients’ case notes including updating and documenting any changes in patient details.

Reconciling clinics in line with timescales.

Undertake clerical duties associated with the discharge or transfer of patients from the Consultant care, any transport arrangements which may be required, booking follow up appointments and ensuring the safe return of case notes to the appropriate departments.

Answer telephones, receive and relay messages. Undertake ad hoc messenger duties as required.

To demonstrate a flexible approach to Department duties where appropriate.

Checking of stocks of stationery for the ward when required and relaying to necessary colleagues.

Be proactive in escalating any concerns of any kind to Line Management

Any other duties in the Division, which may be delegated from time to time by the Assistant Service Manager or Care Unit Coordinator.

Person specification

Qualifications & Training

Essential criteria
  • Educated to GCSE grade C or above standard including English & Maths (or equivalent)
  • OCR II keyboard skills (or equivalent)
Desirable criteria
  • ECDL qualification

Experience

Essential criteria
  • Experience of dealing with telephone enquiries
  • Previous reception experience
  • Experience of dealing with general public
  • Experience in working flexibly as part of a team
  • Experience in data input
Desirable criteria
  • Previous admin experience in a healthcare setting
  • Ability to prioritise workload
  • Ability to work under pressure
  • Experience of patient administration system e.g. Careflow

Skills and Knowledge

Essential criteria
  • Numerate/Literate
  • Understanding of Confidentiality
  • Computer literacy
  • Good communication skills
Desirable criteria
  • Ability to handle change

Personal Attributes

Essential criteria
  • Adaptable
  • Smart appearance
  • Pleasant and courteous manner
Desirable criteria
  • Team worker
  • Ability to work alone

Demonstrates Trust Values

Essential criteria
  • Compassion, Ambition, Respect, Encourage

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveMindful employer.  Being positive about mental health.Disability confident employerInvesting in VolunteersArmed Forces Covenant Bronze Award

Documents to download

Apply online now

Further details / informal visits contact

Name
Emma Hutchinson
Job title
Care Unit Coordinator
Email address
[email protected]
Telephone number
01246 516324
Additional information

Kerry Daff

Assistant Service Manager

01246 513397

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