Job overview

All applicants must be 18 years old or over.

We are currently looking to appoint a Receptionist to work in the Den (this includes the Den Reception, Children's Hearing Services Reception and, when/if required, Nightingale ward and Neonatal Unit Receptions) within the Family Care Division. 

This role will involve work on weekends, and bank holidays. 

The successful candidate must be customer focused, with exceptional communication and interpersonal skills. 

Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration systems. 

To be successful in this role you will possess IT skills, GCSE Maths and English grade A-C (or equivalent) and have relevant office/secretarial experience. You must also be adaptable to meet the service needs. 

Knowledge of medical terminology, customer care and previous NHS experience are also desirable. 

Main duties of the job

The main emphasis of this role is to provide a comprehensive and
courteous clerical and meet and great service to patients and their families; along with the multidisciplinary team working within Child Health.

Duties will include checking in patients and booking follow up appointments. answering and actioning patient queries either via telephone/email/in person, and maintaining patient case notes as required for clinics.

Please see Job Description for main duties of the job in attachments.

Working for our organisation

Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts, with a workforce of around 5,000.

We are committed to working with our partners in Health and Social Care to deliver long term financial sustainability and resilience in our performance to ensure we provide high quality services and excellent patient care. 

Flexible Working

If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

COVID19 Vaccination

Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.

 UK Points-based immigration system

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications.  Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route.  Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk).

It is vital that you provide full and accurate details of your current immigration status on the application form.  Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years.  Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)

If you are applying for a vacancy in health or adult social care, you may be  eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.

Communications 

Communications throughout the application process will be via e-mail therefore please check your e-mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.

If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.

Please see the attached documents and links in relation to working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.

This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.

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