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Job summary

Main area
Pharmacy Receptionist
Grade
NHS AfC: Band 2
Contract
Permanent: Fixed term
Hours
  • Full time
  • Part time
  • Job share
37.5 hours per week
Job ref
166-DCSC-7130195
Employer
Chesterfield Royal Hospital NHS Foundation Trust
Employer type
NHS
Site
Chesterfield Royal Hospital
Town
Chesterfield
Salary
£24,169 per annum
Salary period
Yearly
Closing
29/05/2025 08:00

Employer heading

Chesterfield Royal Hospital NHS Foundation Trust logo

Pharmacy receptionist

NHS AfC: Band 2

Job overview

We are seeking a friendly, organised, and detail-oriented Pharmacy Receptionist to join our team. As the first point of contact for patients and customers, the Pharmacy Receptionist plays a key role in creating a welcoming environment while supporting the smooth operation of the pharmacy. This is a permanent full-time position.

Main duties of the job

Responsibilities include taking in prescriptions, booking prescriptions onto the PTS system, handling phone queries, processing prescriptions, and ensuring accurate patient information is maintained. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to work in a fast-paced healthcare setting.

Working for our organisation

Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision. As members of staff we will always:

  • Show COMPASSION – treating everyone with kindness – welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values
  • AMBITION – Aspiring to be the best – reaching high standards, providing exceptional care and services; and achieving measurable improvements in people’s health and wellbeing
  • RESPECT – Valuing and appreciating everyone – listening, learning and acting on their experiences, being open and honest; and recognising that working with others brings benefits
  • ENCOURAGEMENT– Opportunities for all – supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in our future

Detailed job description and main responsibilities

These are the key areas that support the purpose of the job

  • Greet and attend to all visitors (including patients) according to dispensary guidelines.
  • Receive prescriptions, Controlled Drug Requisition Books and other documents for onward dispensing or passing to the appropriate staff member/team for further action.
  • Hand out medicines to ward staff following correct processes.
  • Maintain accurate dispensary inventory by stock rotation/monitoring of stock (including date checking).
  • Be responsible for filing and archiving paperwork.
  • Maintain clean and tidy dispensing facilities and safe systems of work.
  • Answer the dispensary telephone calls and deal with enquiries in the appropriate manner according to departmental procedures.
  • Take payment for outpatient prescriptions using the till according to dispensary procedures.
  • Cashing up of dispensary tills.
  • Print off and maintain the dispensary inbox emails and respond to queries appropriately.
  • Assist in general house-keeping duties as and when necessary including:
    • Putting away medicines
    • Replenishing consumable items e.g. bags, bottles, oral syringes, etc.
    • Filing paperwork
    • Cleaning trays, computers and work spaces regularly
    • Delivery of medicines to wards and departments

 

 

Person specification

Qualifications

Essential criteria
  • English and Maths GCSE A-C/4-9 or equivalent
Desirable criteria
  • customer service qualification

Skills

Essential criteria
  • excellent communication skills
  • good organisational skills

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveMindful employer.  Being positive about mental health.Disability confident employerInvesting in VolunteersArmed Forces Covenant Bronze Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Aqeeb Pervaiz
Job title
Dispensary Manager
Email address
[email protected]
Telephone number
01246 516353
Additional information

For an informal chat and to arrange a visit, please call Aqeeb Pervaiz or Helen Gregory 01246 516353 

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