Job summary
- Main area
- Primary Care
- Grade
- Not Agenda for Change
- Contract
- Bank: 6 months (Fixed term)
- Hours
- Full time
- Part time
- Job ref
- 166-RPC-7399096
- Employer
- Chesterfield Royal Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- RPC
- Town
- Chesterfield
- Salary
- £12.49 per hour
- Closing
- 21/10/2025 23:59
Employer heading

Bank Reception/Admin
Not Agenda for Change
Job overview
An opportunity has arisen to join our growing team at Royal Primary Care and we are looking for enthusiastic Bank Receptionist/Administrator to work within in our busy medical practice within the Chesterfield area.
- This is a temporary 6 months contract. Various hours
Main duties of the job
• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
Working for our organisation
Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we’re on a mission to improve our community’s health and reduce inequality.
Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you’ll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You’ll have an equal say in how we look after you through access to our annual staff survey.
(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)
Detailed job description and main responsibilities
To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.
Please see the attached job description for a full breakdown of the duties and responsibilities.
Person specification
Qualifications and training
Essential criteria
- GCSE Maths & English grade C or above or equivalent
Desirable criteria
- NVQ or equivalent in customer care
- Formal training in a public facing environment
- Knowledge of GP computor systems, SystmOne
Experience
Essential criteria
- Working with the public, preferably in a Reception environment
- Basic office procedures
Desirable criteria
- Telephone call handling Experience
Skills and Knowledge
Essential criteria
- Good Team working skills
- Effective time management skills
- Ability to work independently following verbal or written instructions
Desirable criteria
- Understanding of the issues around Safeguarding
Personal Attributes
Essential criteria
- Adaptable to change.
- Friendly but professional approach
- Good time management
- A willingness to strive for excellence
Desirable criteria
- Flexibility to work across sites.
- Flexibility in working hours
Documents to download
Further details / informal visits contact
- Name
- Laura Walker
- Job title
- Head of Operations
- Email address
- [email protected]
List jobs with Chesterfield Royal Hospital NHS Foundation Trust in Administrative Services or all sectors