Job overview

To provide a professional front of house and telephone service. To answer enquiries, receive and relay messages, both in person and on the telephone, from patients and hospital staff, using knowledge of hospital procedures to maintain a professional front of house service. To meet the needs of the service of all users and take into account special requirements including communication impairments.

You will be required to assist with the set up and close down of the department for the core working hours. You will be tasked with preparation of the patients notes and documentation needed for clinics and during the clinic sessions you will receive patients into the department, electronically check them in and on completion of their appointment session you will reconcile and book any appointment requested as appropriate.

Please note - Due to the banding this post does not support a Visa sponsorship 

Main duties of the job

These are the key areas that support the purpose of the job

• To maintain a professional image
• To recognise that the post holder will have access to confidential, personal and/or sensitive information which must not be disclosed to any unauthorised individual or agency
• Liaise with patients, outside agencies and other service/departments within the Trust
• To actively participate in the staff appraisal process
• To be familiar with relevant Operational, Personnel, Health and Safety Policies and Procedures including Fire, COSHH, No smoking and alcohol policies and to keep your training up to date through our Essential Training programme. CRHFT is a no smoking site
• It is the responsibility of every employee to actively help the Trust prevent and control infection by washing their hands effectively, carrying out their duties in a way to minimise infection, attending appropriate training and maintaining up to date knowledge and skill in infection control and prevention relating to their role.

Working for our organisation

Supporting our vision and values

Our vision is to be a first-class provider of sustainable healthcare, delivering the best possible care for our patients; and being a great place to work for our people.  Our proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other.

As members of staff we will always:

COMPASSION - treating everyone with kindness - welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values.

AMBITION - Aspiring to be the best - reaching high standards, providing exceptional care and services; and achieving measurable improvements in people's health and wellbeing.

RESPECT - Valuing and appreciating everyone - listening, learning and acting on experiences, being open and honest; and recognising that working with others brings benefits.

ENCOURAGEMENT - Opportunities for all - supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in the future.

Flexible Working

If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

COVID19 Vaccination

Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.

 UK Points-based immigration system

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications.  Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route.  Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk).

It is vital that you provide full and accurate details of your current immigration status on the application form.  Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years.  Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)

If you are applying for a vacancy in health or adult social care, you may be  eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.

Communications 

Communications throughout the application process will be via e-mail therefore please check your e-mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.

If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.

Please see the attached documents and links in relation to working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.

This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.

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