Job overview

We are looking for Receptionist/Clerical Assistant at Village Community Medical Centre working Monday to Wednesday 8:30 to 16:30pm

You will be responsible for the busy switchboard and reception area, liaising with members of the general-public, DCHS and external service users and departments.

You will provide comprehensive reception clerical duties, to include: cash handling and banking; ordering stationery and supplies; receipt and distribution of incoming mail; franking and posting outgoing mail; answering all telephone queries and forwarding calls to appropriate services. 

You will provide a full administrative service to the Podiatry department: registering patients; booking appointments both by telephone and at reception; monitoring waiting lists and liaising with podiatry team.

You will support and comply with all health and safety, fire, infection control policy/procedures/legislation in conjunction with the appropriate departments/advisors.

You will provide sickness and absence cover for colleagues across Derby City Sites if required.

Main duties of the job

·       To provide an effective reception service using verbal and written communication to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service. 

·       Ensuring all patients are booked into appointments correctly and directing them appropriately once they have arrived. 

·       Telephone answering service (general enquiries/cancelations)

·       Receipt of all incoming mail and its distribution. 

·       Using your initiative and local knowledge to answer patient queries, and signpost to appropriate local services.

·       To register new patients to the Podiatry services; maintain waiting lists; cancel, move and book appointments: liaise with Podiatry team.

·       Monitoring of stock levels.

·       Sale of continence products.

·       Chaperone patients when using the lifts.

·       Responsible for reporting site maintenance issues:  liaising with DCHS estates and also CHP/LIFT maintenance teams.

·       To provide an efficient room booking room services using the in-house system so that rooms are fully utilised and not double booked.

·       Printing/Photocopying.

·       Maintaining site emergency equipment.

·       Other duties may be required in response to additional service needs.

Working for our organisation

DCHS employ approximately 4,400 people, making us one of the largest providers of specialist community health services in the country. We serve a patient population of more than 1.1 million people across Derbyshire and Derby.

We are a small and friendly administration team, working across 5 sites within Derby City.  We are the first contact for patients and visitors to our site and we strive to ensure every patient experience is a positive one.

Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,500 staff.  We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.

We deliver patient care through 11 community hospitals, 4 minor injury units, 29 health centres and a learning disability centre.  Another key part of our service is out in the community where we care for people in their own homes via therapists, health visitors and district nurses, and promoting public health in the wider community.  As a Trust we care for patients of all ages with a special focus on the needs of elderly people and the very young.

DCHS has been recognised as a top 10 NHS organisation to work for in the UK by the Health Service Journal and NHS Employers in their Best Places to Work 2015 campaign.  The Trust is also the runner-up in the category for the best NHS community trust employer.

TWITTER/FACEBOOK - DCHS has its own Social Media accounts for recruitment. Follow us/like us via @dchsjobs

Our vision “to be the best provider of local healthcare and to be a great place to work”

Our values:

1) To get the basics right
2) To act with compassion and respect
3) To make a difference
4) To value and develop teamwork
5) To value everyone’s contribution because everyone matters

The majority of our locations offer free parking facilities for staff.

We will communicate with you regarding your application via email so please check your email account on a regular basis.  If using hotmail, MSN or yahoo email accounts please check your 'junk/spam' mail regularly.

If you require any support in completing the application form please do not hesitate to contact the Recruitment Team,   01332 564856, option 1, option 1  or   [email protected]  and we will be happy to provide assistance.

Please note - if we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment. 

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you.  Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.