Job summary
- Main area
- Administration Assistant
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (7.5 hours worked over 3 days (Wednesday, Thursday & Friday) (9am - 5pm)
- Job ref
- 383-CHI-7371-26
- Employer
- Derbyshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- St Pauls House
- Town
- Derby
- Salary
- £25,272 Pro rata
- Salary period
- Yearly
- Closing
- 29/06/2026 23:59
Employer heading
Public Health Administrator
NHS AfC: Band 2
Want to make a real difference and have a truly rewarding career? Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.
We’ve been rated ‘good’ overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.
We are passionate about making equality, diversity and inclusion part of our DNA. We take pride in our “People First Culture” which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated, and people are comfortable to bring their whole selves to work. We value the richness that comes from having colleagues that are fully representative of the local community. We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences.
Job overview
An Administration Assistant is required to support 0–19 Children’s Services within Derby City. The post holder will provide comprehensive administrative support, including responding to enquiries via ChatHealth and managing clinic appointments using S1.
The role will also involve assisting with filing and document management, and completing a range of general administrative duties to support the effective delivery of services.
Main duties of the job
- To answer calls via ChatHealth for 0–19 Children’s Services, including booking and rearranging clinic appointments using S1.
- To undertake the scanning and processing of electronic documents and provide comprehensive clerical support to 0–19 clinicians.
Working for our organisation
Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.
CQC rated us as 'GOOD’ overall, commenting on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.”
Benefits include:
-
Commitment to flexible working where this is possible
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27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years’ service
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Yearly appraisal and commitment to ongoing training
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Generous NHS pension scheme
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Good maternity, paternity and adoption benefits
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Health service discounts and online benefits
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Incremental pay progression
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Free confidential employee assistance programme 24/7
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Access to our LGBT+ network, BAME Network and Christian Network
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Health and wellbeing opportunities
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Structured learning and development opportunities
Detailed job description and main responsibilities
Key Responsibilities
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Provide a high‑quality, confidential, and efficient administrative service to the 0–19 Public Health Nursing Teams, ensuring effective support is delivered to all relevant service users.
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Maintain and update electronic child health records, ensuring all information is accurate, current, and compliant with recognised guidelines and data governance requirements.
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Manage the transfer of child health records in and out of area, adhering strictly to agreed protocols and information governance standards.
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Respond to telephone and ChatHealth enquiries from parents and health professionals, taking accurate messages and ensuring queries are passed to the appropriate professionals in a timely manner to support service delivery.
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Assist in the collation and preparation of statistical information and data, as requested, to support reporting requirements and continuous service improvement.
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Open, sort, and distribute incoming mail, and scan and upload relevant documentation to the Electronic Patient Record system in line with Trust procedures.
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Undertake additional administrative duties as delegated by the Admin Manager to support the smooth and effective running of the service.
Person specification
Office Experience
Essential criteria
- 1 year plus office experience
SystmOne knowledge
Essential criteria
- 1 year plus experience
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- LYNN LOWE
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 01332 530243
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