Detailed job description and main responsibilities

Key Responsibilities

 - Front Desk Management

- Greet visitors and patients professionally and courteously, creating a welcoming atmosphere.

-Telephone and Inquiry Handling. Responding to telephone calls promptly, ensuring inquiries are handled with efficiency and professionalism.

-Relay messages accurately in accordance with Trust Policies and Procedures.

-Assist with administrative tasks, including room bookings, data input, and word processing, to ensure smooth ward operations.

-Provide general office support, such as filing, document preparation, and managing correspondence.

-Coordinate transportation services as needed.

-Act as a communication link between the ward and services such as Estates, Porters, and IT, reporting and following up on any issues.

-Provide support during staff absences by adapting to changing priorities and ensuring continuity of service.

 Skills and Attributes Required

To excel in this role, you should:

-Possess strong organizational and communication skills.

-Demonstrate professionalism in dealing with patients, staff, and external agencies.

-Be proficient in administrative tools, such as word processing and data input.

This position offers a fulfilling experience where no two days are the same. You will play a vital role in ensuring the smooth operation of our facility and in delivering exceptional service to all visitors and staff.