Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Acute Medicine
Grade
Band 6
Contract
12 months (Fixed Term/Secondment or Permanent)
Hours
Full time - 37.5 hours per week
Job ref
320-MED-1830
Employer
University Hospitals of Derby and Burton NHS Foundation Trust
Employer type
NHS
Site
Royal Derby Hospital
Town
Derby
Salary
£39,959 - £48,117 pro rata pa
Salary period
Yearly
Closing
Today at 23:59
Interview date
17/04/2026

Employer heading

University Hospitals of Derby and Burton NHS Foundation Trust logo

Service Coordinator

Band 6

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 14,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds.  All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

Armed Forces and Disability Confident guaranteed interview scheme

To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.

The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities.  This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification.  Reasonable adjustments under the Equality Act 2010 will be considered upon request.

if you are blind or visually impaired and require application material in an alternative format- such as Braille, large print, audio or accessible electronic formats or  you require support/adjustments with your application please contact the recruitment team on  01332 788466

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for; 

Job overview

An  opportunity has arisen for a pro-active and motivated individual to join the Derby Acute Medicine Business Unit  (DAMBU) Management Team at University Hospitals of Derby and Burton NHS Foundation Trust as Service Coordinator for Acute Medicine and Accident and Emergency (A&E).

DAMBU sits within the Division of Medicine and incorporates several front door medical services: A&E, Medical Assessment Unit (MAU), Medical Same Day Emergency Care (mSDEC) and Bed Bureau.

We are looking for a Service Coordinator with excellent communication skills, organisation skills and enthusiasm to lead and support services.

This is an exciting role which would be ideal for someone wishing to gain operational management experience and develop their leadership abilities. The role will work within the DAMBU operational team and will be responsible for the day-to-day coordination and efficient running of services as well as supporting the delivery of key performance targets.

You will be joining a dynamic, friendly and effective operational management team; committed to delivering high quality care to patients, improving our services and supporting and developing staff.

This role will be based at the Royal Derby Hospital (RDH).

Main duties of the job

The Service Coordinator role is exciting and varied. Main duties will include:

  • You will play a key role in the operational management of the Business Unit; working closely with clinicians and non-clinical teams to ensure that systems and processes are in place to deliver care of the highest quality to patients in our communities.
  • You will be required to ensure the effective delivery of services by providing leadership, support and guidance on operational related issues.
  • You will support services in the delivery of local and national performance targets (e.g. A&E 4 hour performance) and will navigate the Trust Patient Access Policy to support service provision. 
  • You will be involved with resolving PALS queries and with the initial stages of incident investigation and complaints which will require you to ensure good governance within defined time frames. 
  • You will develop and provide a variety of reports to the Deputy General Manager and General Manager to be presented to senior Trust Management Meetings.

Closing date of applications: 5 April 2026

Interview date: 17 April 2026

This position is offered as a secondment. Accordingly, you are required to consult with your manager and obtain approval prior to submitting your application. 

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

  • Development opportunities, both professional and leadership development
  • On-going support from recruitment to when you join our team and beyond.
  • Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

  • We see on average 4810 OP appointments a day.
  • We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
  • An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
  • Our hospitals admit an average of 195 emergency patients daily.
  • Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
  • We are one of only 7 Trusts nationally with more than 50 operating theatres.
  • We carry out more than 140 elective procedures each working day.
  • UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below). 

Person specification

Education, Training & Qualifications

Essential criteria
  • Educated to Degree level or equivalent knowledge and experience

Experience & Knowledge

Essential criteria
  • A demonstrable capacity and capability for operational management in an acute hospital environment including staff management, financial management and change management
  • Understanding and knowledge of the key metrics within A&E and the Acute Setting
Desirable criteria
  • Experience of medical staffing rota management
  • Advanced level of IT literacy with experience of using a range of IT applications such as Meditech and/or Lorenzo and Microsoft Excel

Skills & Ability

Essential criteria
  • Ability to manage multiple priorities to ensure key operational and performance indicators are met
  • Ability to analyse problems and to develop practical and workable solutions to address them

Communications and Interpersonal Skills

Essential criteria
  • Demonstrable interpersonal and communications skills
Desirable criteria
  • Experience working in a large multidisciplinary team

Employer certification / accreditation badges

No smoking policyArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare Leaver CovenantStep into healthArmed Forces CovenantCareLeaver CovenantAge Friendly EmployerNational Preceptorship for Nursing Quality Mark 2024

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Callum Burgess
Job title
Service Manager
Email address
[email protected]
Telephone number
07385954702
Additional information

Lucy Smith - Deputy General Manager, DAMBU

[email protected]

We’d love to hear from you! If you have any questions about the role, team, or working environment, feel free to get in touch for an informal chat. Speaking with us before applying is completely optional, but it can help you decide if this opportunity is the right fit for you.

Apply online nowAlert me to similar vacancies