Job overview

At South Western Ambulance Service NHS Foundation Trust (SWAST), we’re looking for Clinical Team Managers (CTM) to join our station-based operational teams and play a vital role in shaping the future of urgent and emergency care across our communities.

This is your chance to help shape a supportive and inclusive leadership culture that prioritises both our people and our patients. If you’re committed to excellence, embrace responsibility, and are passionate about delivering high-quality care, we’d love to hear from you.

You Will Bring:

• Experience within clinical or ambulance service setting
• A genuine passion for supporting and leading people, improving patient care, and making a difference through positive change – either as an aspiring or experience leader. 
• Excellent communication and influencing skills, with confidence in engaging colleagues, stakeholders, and external partners
• A visible and approachable leadership style, thriving in a fast-paced and responsive environment
• A knowledge of quality improvement, clinical governance, performance metrics, and operational delivery

Main duties of the job

Key Responsibilities 

• Provide visible, compassionate leadership, supporting and empowering your team to deliver consistently high-quality, safe, and effective patient care.
• Ensure daily operations consistently meet clinical and operational performance objectives across key metrics
• Play an active role in the Trust’s command provision, delivering strong leadership, to provide an effective response during incidents and ensuring the safety and welfare of team members and patients
• Support the well-being of station-based teams, ensuring they feel valued, heard, and cared for
• Work in partnership with education colleagues to drive education, training, clinical appraisal, and development across your team
• Deliver direct clinical care and provide support, guidance, and post-incident debriefing to your team fostering a culture of continuous improvement and learning
• Lead and manage complaints, team issues, and investigations efficiently and professionally, ensuring resolution and learning
• As a key member of the Integrated County Clinical Team contribute to and lead local Clinical, Quality and Cultural transformation initiatives, championing innovation and service improvements to meet evolving patient and operational needs.

Working for our organisation

We are committed to fostering a diverse and inclusive workplace and strongly encourage applications from individuals of all backgrounds, particularly women and other underrepresented groups. Female representation within our operational leadership team is currently much lower than we want it to be and is not currently reflective of the makeup of our operational teams.  A representative workplace is important to us culturally and by improving this we will be better placed still to respond to the needs of our local communities our people and our workplace.

To explore the full range of staff benefits we offer, please visit our website.

SWASFT Join Us | Delivering Emergency Care in South West England