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Job overview

Vacancy is for a holding pool until a position becomes available.

The Patient Flow Coordinator is a key role within the  structure of the Operations Delivery Centre and as such experience within an emergency service is essential particularly a control room environment. 

Through speaking with our crews and using data from the Hospital Handover Dashboard and other external metrics you will be responsible for assisting the flow of operational resources to the most suitable Acute Hospital and will manage handover data quality.

Through consistent interpretation of the Resource Availability Dashboard and liaison with operational resources you will identify and seek to overcome barriers to patient care to maximise availability and uphold the principle that no patient should wait unnecessary for an ambulance.

The Patient Flow Coordinator will report to the Service Delivery Officer and develop key relationships with the Trusts Hospital Ambulance Liaison Officers (HALOs), Operations Support Advisers, Community Response Coordinators and wider EOC colleagues.

You will be routinely interacting with our ambulance crews on the radio and telephone and inputting data into the CAD program, this will aid the wider EOC to maximise the dispatch of available resources facilitating the delivery of good patient care.

You will be assisting our ambulance crews when they need a period of unavailability and will be responsible for applying the appropriate unavailability code as per the agreed process.

Main duties of the job

• Management of Resource Availability 
• Data collection regarding Hospital Performance
• Data collection regarding barriers to timely care
• Providing data regarding Intelligent Conveyance
• Requesting and receiving data in a timely manor on a wide range of subjects from a wide range of recipients.  Initial interpretation of receive data and escalation of concerns. 
• Use if the radio system, use of the telephone, use of computer software bespoke to the Emergency Operations Centre and Microsoft 365 products. 

Working for our organisation

Working for us is an experience like no other.  We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.  

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Staff networks

Wide range of discounts from various organisations across the UK