Job overview

An exciting new opportunity has arisen for a Resource Operations Centre Manager to join South Western Ambulance Trust based in Exeter. We are looking for an experienced manager to join our specialist team and support the continued growth of resource operations across the South West.

 In this role you would be responsible for managing a team of Lead Schedulers alongside two Supervisors to deliver high quality resourcing services, advice and support that touch all areas of the Trust.

 Working in partnership with A&E County Management teams, Emergency Operation Centre Managers, Learning & Development Managers, Fleet Services, and other Trust Departments to ensure best practice in resourcing and business continuity whilst proactively improving resourcing levels via pre-determined processes and management of the Resource Operations Centre.

Main duties of the job

The ROC Manager is responsible for delivering high quality resourcing services in line with the areas of ROC responsibility supporting Trust Corporate Strategy and Objective and assisting in delivering National and local Key Performance Indicators (KPI’s) through the effective management of SWAST resources while strictly adhering to Trust Policy, SOP and relevant legislation and through effective and efficient management of ROC staff and resources.

 The Post Holder will report directly to the Deputy Head of Operational Scheduling and will hold line management responsibility for the Resource Operations Centers Lead Schedulers and Supervisors, providing expert knowledge, skills and leadership in the specialty area of resource management.

 The post holder will work in partnership with A&E County Management teams, Clinical Hub Managers, Learning & Development Managers, Fleet services and other Trust Departments to ensure best practice in resourcing and business continuity.

 The post holder will be responsible for the administration and maintenance of the Global Rostering System (GRS in conjunction with the GRS System Lead) for the management of resources and fleet, and the co-ordination of personnel records, rota patterns and abstractions, including the handling of sensitive and confidential information.

Working for our organisation

Working for us is an experience like no other.  We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

 We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.  

 The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars. 

 If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.

 In return we will equip you with the skills and resources you need to thrive in your role.

 You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

 Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Staff networks
• Wide range of discounts from various organisations across the UK