Job vacancy: Business Support Team Leader, Torbay and South Devon NHS Foundation Trust, Exeter

Job summary

Main area

Admin

Grade

NHS AfC: Band 4

Contract

Permanent

Hours

Part time
Flexible working

22.5 hours per week (Wed/Thur/Fri 9-5pm - 0.6 wte (22.5 hours))

Job ref

388-7657635-CFHD

Employer: Torbay and South Devon NHS Foundation Trust
Employer type: NHS
Site: Capital Court
Town: Exeter
Salary: £27,485 - £30,162 per annum pro rata
Salary period: Yearly
Closing: 07/01/2026 23:59

Business Support Team Leader

NHS AfC: Band 4

Detailed job description and main responsibilities

To provide day to day line management of a team of up to eight direct reports.
Dealing with all management issues such as workload, performance, absence, annual leave, appraisals and all other HR issue which may arise
Oversight of your teams responsibilities which include data entry, referral management, call handling, generic mailbox management.
You will also support the SPA administrative duty function, which includes data validation.

Person specification

Qualifications and training

Essential criteria

GCSEs or equivalent
Relevant administrative or IT qualification e.g. ECDL, RSA, NVQ etc
Qualification in supervisory or line management or relevant experience to NVQ 4 or equivalent level

Desirable criteria

NVQ Level 4 or equivalent experience
Qualification in supervisory or line management or relevant experience

Knowledge and experience

Essential criteria

Computer literate
Good working knowledge of Microsoft Office packages including Outlook, Word, Excel
Good knowledge of a wide range of office procedures
Clerical, administrative or reception experience
Experience in line management of administrative staff
Experience within a customer care, healthcare or social care setting

Desirable criteria

Good knowledge of a wide range of office procedures
Experience of dealing with difficult HR/staffing issues
Experience of Supervision of Staff
Experience of HR Processes
Experience in Minute Taking

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
Please read the job description carefully and tailor your application to reflect the requirements of the role.
Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
It is your responsibility to ensure the timely receipt of appropriate references.

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.