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Job summary

Main area
Business Support
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 18.75 hours per week (Negotiable but initially Wed 13:15-17:00, Thur 09:00-17:00 and Fri 09:00-17:00 (job share))
Job ref
388-6147471-A&C
Employer
Torbay and South Devon NHS Foundation Trust
Employer type
NHS
Site
1a Capital Court
Town
Exeter
Salary
£22,816 - £24,336 per annum pro rata
Salary period
Yearly
Closing
07/05/2024 23:59

Employer heading

Torbay and South Devon NHS Foundation Trust logo

Senior Administrator

NHS AfC: Band 3

Job overview

Child and Family Health Devon

Child and Family Health Devon (CFHD) have an exciting opportunity for a Senior Administrator to join our friendly Single Point of Access  (SPA) Team at Capital Court,  Exeter.

The post holder will have a key role in call handling and mailbox management as well as referral management within our clinical system and providing general administrative and organisational support for the wider business support function.

This is a  permanent position working 18.75 hours per week. 

 

Main duties of the job

Main duties include:

  • providing excellent customer service by responding to incoming telephone queries in a timely and accurate way
  • processing  incoming referrals to specific teams
  • general administrative tasks
  • use of electronic systems
  • preparation of electronic and paper files
  • assisting with reporting and compilation of data
  • processing of incoming correspondence

 

 

Working for our organisation

Children and Family Health Devon provide health services for children, young people and families across Devon.  Our hope is that our services help children and young people to feel healthy, happy and safe.

 

 

 

Detailed job description and main responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification

Full training will be provided in this friendly team.

 

Person specification

Knowledge

Essential criteria
  • Computer Literate
  • Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
  • Willing to undertake training relevant to the post
Desirable criteria
  • Good knowledge of a wide range of office procedures

Experience

Essential criteria
  • Clerical, administrative or reception experience (minimum 1 year).
Desirable criteria
  • Clerical, administrative or reception experience (minimum 2 years). Experience within a customer care, healthcare, education or social care setting.

Qualifications

Essential criteria
  • Good general education e.g. GCSEs or equivalent.
Desirable criteria
  • NVQ level 3 Business Administration or equivalent experience

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesMindful employer.  Being positive about mental health.The Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Disability confident committedArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Julie Choules
Job title
Business Support Manager
Email address
[email protected]
Telephone number
07971 247131
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