Job vacancy: SME & Super User Programme Coordinator, Torbay and South Devon NHS Foundation Trust, Exeter / Plymouth / Torquay

Job summary

Main area: EPR Programme
Grade: NHS AfC: Band 4
Contract: 11 months (Fixed Term Contract or Secondment from 1st September 2025 until 31st July 2026 with the possibility of extension)
Hours: Full time - 37.5 hours per week
Job ref: 388-7216896-EPR

Employer: Torbay and South Devon NHS Foundation Trust
Employer type: NHS
Site: Exeter / Plymouth / Torquay
Town: Exeter / Plymouth / Torquay
Salary: £26,530 - £29,114 per annum
Salary period: Yearly
Closing: 22/06/2025 23:59
Interview date: 04/07/2025

SME & Super User Programme Coordinator

NHS AfC: Band 4

Detailed job description and main responsibilities

• Excellent communication skills – verbal, written, presentational and listening
• Establish effective communication networks with the programme’s key contacts and our super users
• To manage and support staff and visiting super users with issues regarding communication or the organisation of rotas during the go-live period, ensuring that they can act with empathy and negotiating skills ensuring that support is provided
• Actively track all Super Users through the Super User pathway ensuring that Super Users are regularly communicated with
• Work with programme teams and relevant support staff to support the achievement of the programme aims
• Ability to make prompt decisions and manage conflicting demands and priorities within a very busy and pressurised environment
• Take a lead role in organising and coordinating rotas for our Super User and go-live support team

Person specification

Qualifications & Training

Essential criteria

NVQ Level 4, Diploma in Business Management or equivalent level of experience
GSCE Mathematics and English passes (or equivalent)

Knowledge & Experience

Essential criteria

Excellent interpersonal and communication skills – including problem solving
Good organisational skills
Ability to cope with varied workload and work in a timely way.
Accuracy with attention to detail

Desirable criteria

Knowledge of Trust policies, procedures and guidelines.
Good understanding of health and safety measures
Experience of rota coordination

Specific Skills

Essential criteria

Proven ability to take responsibility and make decisions
Planning and organisational skills, including excellent time management

Desirable criteria

Previous experience of working in a project

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
Please read the job description carefully and tailor your application to reflect the requirements of the role.
Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
It is your responsibility to ensure the timely receipt of appropriate references.

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.