Job overview

Are you an effective communicator with excellent customer service  skills and attention to detail? If you are flexible  and open to learning new skills in an often busy environment, then an exciting opportunity has arisen to join  our administration team providing efficient reception, ward, outpatient and switchboard duties  at South Hams Hospital, Kingsbridge.  You must be able to consistently deliver a patient focussed service which promotes good customer service and effective working relationships.
The successful candidate will have effective communication skills , a high level of administrative skills, an eye for detail,  be able to multitask and work autonomously or as part of a team.
With appropriate training, you will be required to cover various roles within the admin team for sickness and annual leave.

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

Provide support to customer and visitor reception areas, acting as first point  of enquiry and signposting individuals  to relevant information/service.
 Meet and greet patients attending clinics and check details on iPM and Systmone.
Respond to telephone, email and written queries on behalf of the service 
Book appointments and manage follow-up waiting lists for out-patient clinics, prepping hospital patient notes and recording appointment outcomes in line with policy.
Ordering and tracing hospital notes via iPM, distributing notes after clinic.
Collect and prepare information for service area users with support of line manager.
Maximise the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems.
Support the line manager with banking and remittance service (including petty cash).
Undertake general office duties such as filing, photocopying, collating and distributing information, receipt and distribution  of incoming and outgoing mail.
Use own initiative to meet deadlines, prioritising work within defined policies.
Provide flexible administrative and clerical  cover as required. 
Be proactive and contribute ideas for improvement in the way the service is delivered.
Demonstrate own activities to new or less experienced employees.

Working for our organisation

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.