Job summary
- Main area
- Imaging Booking Team
- Grade
- NHS AfC: Band 2
- Contract
- Fixed term: 9 months (Monday - Friday)
- Hours
- Full time
- Part time
- Job ref
- 216-PL-CO7843546
- Employer
- University Hospitals Plymouth NHS Trust
- Employer type
- NHS
- Site
- Brittany House
- Town
- PLYMOUTH
- Salary
- £25,272 pa or pro rata
- Salary period
- Yearly
- Closing
- 20/04/2026 23:59
Employer heading
PCDC Imaging Booking Clerk
NHS AfC: Band 2
Job overview
With the new Plymouth Community Diagnostic Centre opening in June 2026, an exciting opportunity has arisen to join the busy Bookings Team in Imaging.
An effective communicator, you will be expected to provide an efficient and effective administrative service, ensuring compliance with departmental procedures and safe recruitment processes.
The successful candidate will embrace the challenge of working in a highly demanding environment where excellent customer service skills and attention to detail are paramount.
Main duties of the job
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for assisting with the provision of a professional comprehensive and efficient administrative service, which is effectively delivered to a patients and members of the Department. This will be through the delivery of a comprehensive administrative service to speciality teams.
***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Detailed job description and main responsibilities
1. Provide administrative support to Consultants, Clinical Staff and all patients under their care liaise with medical secretaries, including diary administration, correspondence support and other administrative duties as required.
2. Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultants or clinical staff.
3. Support patients by booking relevant diagnostic investigations and expediting, where appropriate, in line with the 6-week diagnostic DM01 pathway.
4. Monitor urgent investigation requests to ensure they are processed appropriately.
5. Work closely with all staff in the service to ensure compliance with 18week referral to treatment (RTT) targets, 6-week diagnostic DM01 and 2-week Suspected Cancer targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.
6. Update patient details on iPMS (EPIC)/CRIS SCR and other departmental record systems.
7. Ensure patients that have not attended or cancelled their appointments are flagged up and rebooked in a timely manner.
8. Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology.
Person specification
Qualifications
Essential criteria
- NVQ Level 2 in Business Admin or relevant demonstrable experience
Desirable criteria
- Educated to GCSE or equivalent standard (must include English and Maths).
Knowledge & Experience
Essential criteria
- Previous demonstrable clerical experience.
Desirable criteria
- Demonstrable experience in working with the general public.
- Demonstrable experience of CRIS
- Previous demonstrable NHS experience.
Aptitude & Abilities
Essential criteria
- Good communication skills, written and verbal, with the ability to demonstrate fluency, clarity and effectiveness at all levels.
- Ability to work on own initiative, but also as a member of a team
- Demonstrating the ability to work unsupervised within stated guidelines.
Desirable criteria
- Understanding the Trust waiting list policy within the workplace.
Disposition/Attitude/ Motivation
Essential criteria
- Able to work calmly and methodically in a busy environment when working to deadlines.
- Proactive and takes own initiative
Desirable criteria
- Willingness to learn and develop in a challenging environment
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Jo Cleary
- Job title
- Imaging Booking Team Manager
- Email address
- [email protected]
- Telephone number
- 01752 433272
- Additional information
Jo Cleary, telephone 01752 433272, email [email protected]
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