Job vacancy: Medical SDEC Ward Clerk, University Hospitals Plymouth NHS Trust, Plymouth

Job summary

Main area: Acute Medicine
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (37.5 hours per week)
Job ref: 216-SF-M7597229

Employer: University Hospitals Plymouth NHS Trust
Employer type: NHS
Site: Medical SDEC Unit, Level 6
Town: Plymouth
Salary: £24,465 Per Annum
Salary period: Yearly
Closing: 26/12/2025 23:59

Medical SDEC Ward Clerk

NHS AfC: Band 2

Detailed job description and main responsibilities

Check patient details on admission and update on iPM as necessary.
Manage enquiries, including telephone enquiries in conjunction with and under the direction of nursing staff.
Maintain hospital notes in accordance with the University Hospital Plymouth policies.
Entering admissions and discharges on SALUS and/or iPM, System One and CRIS, including ward transfers, clinical transfers and speciality transfers, updating patient information where necessary.
Tracing of notes in and out of the ward using the computerised tracing system.
Ensure notes are filed correctly when patients are discharge/transferred or taken to bereavement services.
Notify GP in the event of a patient death.
Ensure all faults are reported to Estates for repair in a timely fashion.
Make up admission packs, etc. as appropriate.
Distribution of post and re-directing of mail.
Work closely with medical staff and with other members of the disciplinary team.
To request transport as required.
To book new and follow-up appointments for patients as required.
To ensure notes are available for Clinical Coding following discharge.
Other duties, which may be allocated by the Ward Manager/Directorate Support Manager.
Will be required to use a variety of systems such as CRIS, System 1, iPM and SALUS
Booking hot clinic appointments.

For further details please see attached JD&PS.

Person specification

QUALIFICATIONS

Essential criteria

GCSE’s 9-4 (A-C) in Maths & English and NVQ level 2 in either business administration or related subject or equivalent demonstrable experience

KNOWLEDGE & EXPERIENCE

Essential criteria

Previous reception/clerical demonstrable experience
Proven relevant ICT skills
Demonstrable experience of dealing face-to-face with the general public and difficult customers/patients

Desirable criteria

Previous clerical/admin demonstrable experience within a Primary Care Trust
Proven knowledge of hospital systems

APTITUDE & ABILITIES

Essential criteria

Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels.
Able to utilise own initiative

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY INCLUDING YOUR JUNK FOLDER.

If you need support with the online application process or require reasonable adjustments with the application and/or interview process please contact the Recruiting Manager for this post.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants about less than full time/flexible working for our advertised roles. We recommend contacting the manager of the role prior to applying and we commit to giving requests full consideration.

We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience. At UHP we aim to create an inclusive workplace and hospital where everyone feels they belong and included.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.

Please note that if you are successful in your application & accept the position you agree that the Staff Health and Wellbeing Department can access your health records from your current/previous employer in order to check the status of your inoculations & screening tests. This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.

For Doctors Roles:

Unsolicited CVs and Candidate Profiles/Details
University Hospitals Plymouth has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies.

We do, however, work with a defined list of preferred HTE Framework suppliers who may be invited to support us in sourcing candidates for particular roles.

In line with our preferred supplier list, we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the Trust’s Medical Workforce team.

We do not pay agency fees where speculative and unsolicited CVs are submitted to the Trust or Trust employees by any other means than the official route above. Where this is not observed the Trust reserves the right to contact these candidates directly and initiate discussions without payment of any agency fee.

Any candidate details (whether written or spoken) or CVs that are referred directly will not constitute an introduction. The Trust will under no circumstances be responsible for any recruitment fees in relation to these contacts.

Submission of any unsolicited CVs, candidate’s details and/or proposals to the Trust will not be considered further and will be deemed evidence of full and unlimited acceptance of this Agency Protocol.

In order to establish and maintain good working relationships with the Trust’s agency suppliers, we ask that this Protocol is adhered to and thank you for your co-operation.