Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 216-LH-A7249139
- Employer
- University Hospitals Plymouth NHS Trust
- Employer type
- NHS
- Site
- Estover Training Centre
- Town
- Plymouth
- Salary
- £24,625 - £25,674 £24,625 - £25,674 Per Annum Per Annum
- Salary period
- Yearly
- Closing
- 19/06/2025 23:59
Employer heading
Administrator
NHS AfC: Band 3
Job overview
Are you an organised, proactive individual with a passion for providing outstanding administrative support? We’re looking for a dedicated Administrator to join our team in the Department of Professional Healthcare Education.
In this role, you’ll play a vital part in ensuring the smooth day-to-day running of the department. You'll provide high-quality administrative support across a range of activities, contributing to the success of our professional healthcare programmes.
We’re looking for someone who can use their initiative, stay organised, and communicate effectively. If you’re enthusiastic about making a difference in healthcare education through strong administrative support, we’d love to hear from you.
Apply today and help support the future of healthcare education.
***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
Deliver effective, client-focused administrative support
Promote excellent customer service and foster positive working relationships
Work independently and collaboratively as part of a supportive team
Apply a variety of administrative procedures to support staff at all levels within the department
Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Detailed job description and main responsibilities
To provide office management support to the Department of Professional Healthcare Education.
1. Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery ensuring there is continuous office and telephone cover across the department.
2. To provide complex information using a variety of communication techniques (i.e. telephone, email and face to face) to all levels of Trust staff including external agencies and contacts.
3. Assist in the management of all the departmental stationery, stock control, ordering and onsite equipment issues.
4. Organising meetings and manage diaries as directed by the Team.
5. Attend and organise meetings as well as taking minutes where required.
6. Meeting and organising visitors who attend the department.
7. To provide administrative support for all learning and training courses including reporting and monitoring where required.
8. Provide accurate inputting and updating of complex information onto the OLM/Health Roster/University of Plymouth/Departmental systems.
9. To maintain the Trust Learning Management system and ensure staff bookings are made to the appropriate courses in a timely manner.
10. To co-ordinate training courses providing administration support i.e. booking rooms, speakers, evaluation reports and liaising with the ward/managers.
11. To support the administration of tests during national courses
12. Carry out administration tasks as appropriate, this includes photocopying, filing, collating information & collating reports.
13. Taking payments for external training.
For further details please see the attached JD & PS
Person specification
Qualifications
Essential criteria
- • NVQ 3 in Business Administration or equivalent demonstrable experience
- • OCR III or equivalent demonstrable experience.
Knowledge & Experience
Essential criteria
- • Demonstrable administrative experience in a busy, customer-focused environment
- • Demonstrable experience of dealing with staff at all levels
- • Demonstrable Customer Service experience
Desirable criteria
- • Proven knowledge & understanding of the NHS • Demonstrable experience of using Trust IT systems.
- • Demonstrable experience of using Trust IT systems.
Aptitude & Abilities
Essential criteria
- • Good communication skills, both written and verbal
- • Good organisational skills and the ability to prioritise
- • Fine attention to detail
Desirable criteria
- • Proficient in the use of Power Point
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Sarah Fishwick
- Job title
- Deputy Lead for Education
- Email address
- [email protected]
- Telephone number
- 01752431965
- Additional information
Please contact by email to arrange a conversation about the post or to undertake a visit
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