Job overview

Emergency Services Receptionist

An exciting opportunity has arisen to join our expanding team of Band 2 receptionists within the Emergency Services at UHP. 

Assisting in the administration for the reception areas in the Emergency Services this post requires keyboard skills, excellent customer service experience and the ability to multitask whilst working in a busy fast pace environment.

The ability to observe patient confidentiality and maintain a professional manner are essential. The post holder will be required to work with minimal supervision and have the ability to work under extreme pressure and be able to exercise sound judgement and decision making skills whilst working as part of a team or under own initiative.

If you are seeking a challenge and possess the skills required this could be the right job for you. We have 2 positions available for 37.5 hours per week on a 24/7 rota, including nights and weekends.

This role will involve working across multiple sites including Derriford Hospital, the Cumberland Centre, Tavistock and Kingsbridge. 

For an informal chat or to discuss the position in more detail please contact Chelsea Harris, Operational & Quality Lead, via 01752 438132 or [email protected]

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

The post holder will be responsible for the registration of patients, booking patient appointments, and any other administration duties. The reception is a 24-hour service and the post-holder will be expected to cover shifts which will include evenings, nights and weekends.

Working for our organisation

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.