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Job summary

Main area
Catering Services
Grade
NHS AfC: Band 4
Contract
Permanent: Predominantly Monday to Friday with occasional weekends
Hours
Full time - 37.5 hours per week (37.5 hours per week)
Job ref
216-AM-A7446034-A
Employer
University Hospitals Plymouth NHS Trust
Employer type
NHS
Site
Derriford Hospital
Town
Plymouth
Salary
£27,485 - £30,162 Per Annum
Salary period
Yearly
Closing
19/10/2025 23:59

Employer heading

University Hospitals Plymouth NHS Trust logo

Patient Catering Support Manager

NHS AfC: Band 4

Job overview

There is an exciting opportunity for a highly motivated and enthusiastic individual to join the Catering Management team at Derriford Hospital. The successful applicant  will work alongside the Kitchen Manger to ensure that Patient Catering Services are managed in line with the catering strategy and transformation plan for Facilities across the Trust.  The post holder will manage the day to day running of the catering services at ward level within the hospital focussing on food safety and clinical/patient interaction, There may times when there is  a requirement to support the central production unit off site and the individual will be part of the Hotel Services Management team.  The post-holder will work with the Catering Management team throughout the Trust to continually develop and transform the catering services, assisting with the development and implementation of patient centred transformational plans.   

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

 

Main duties of the job

The post-holder will work alongside the Kitchen Manger to ensure that Patient Catering Services are managed in line with the catering strategy and transformation plan for Facilities across the Trust.  The post holder will manage the day to day running of the catering services at ward level on site and also when required support the central production unit and is a part of the Hotel Services Management team.  There will be a requirement to effectively interact and engage with patients, clinical and Hotel Services Staff. The post holder will be required to carry out audits which will include, food safety, health & safety, patient satisfaction and waste monitoring. Audit reports and findings will be delivered to the Catering Assurance Group.  The post holder will be required  to report any incidents and carry out investigations regarding any health and safety or food safety incidents within the Trust. The post-holder will work with the Catering Management team throughout the Trust to continually develop and transform the catering services, assisting with the development and implementation of patient centred transformational plans.  Manage complex tasks, priorities and information and have an understanding of and commitment to equal opportunity and good working relationships. Ensure that food safety is managed within all areas of the catering operations, and to ensure that a minimum of 4 stars is achieved.

Working for our organisation

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Detailed job description and main responsibilities

1.     To manage aspects of the Trust’s catering operation ensuring that costs, quality, quantity and timing of all service provision is within agreed standards and within budget.

2.     To maintain and monitor professional and technical standards for the catering department as agreed with the Head of Facilities ensuring that those standards meet all statutory food safety requirements and stipulated requirements of the Patient's Charter and Trust.

3.     To ensure that standards set are achieved in accordance with agreed levels and that those standards are monitored at all times.

4.     To ensure UHP meets full statutory compliance with all aspects of food safety legislation, promoting a positive food safety culture across the Trust.

5.     To manage all aspects of the Catering Department to ensure appropriate staffing, controls and systems are implemented and monitored to ensure a high-quality service is provided to all patients.

6.     To support with any future developments of the catering service and indicate any cost savings possibilities.

7.     To administer all recommendations from any audit ensuring that all aspects of the catering operation are within agreed parameters and that appropriate documentation is in place for compliance.

8.     To ensure all staff undertake and remain up to date with stipulated statutory training requirements ensuring that all relevant food hygiene, health and safety, fire, manual handling and other legislation is adhered to at all times and that records are kept to demonstrate this.

9.     To ensure that patients have a variety of choice by ensuring an appropriate level of stock available, nutritional guidelines are met, quality of service is maintained and budgeted costs are complied with, maintained or reduced.

10.  To assist with the development, implementation and monitoring of a comprehensive standard recipe database, which will facilitate regular alterations to patient menus that will ensure a consistency of product in terms of portion size, quality and cost.

Please see the JD&PS for further details. 

Person specification

Knowledge & Experience

Essential criteria
  • Significant demonstrable experience of a management position including within the Catering management function
  • Proven knowledge of health service management including change management and workforce design
  • Proven evidence of successful service development
Desirable criteria
  • Strategic thinker & ability to anticipate and problem solve.

Qualifications

Essential criteria
  • CIEH Level 3 Food Hygiene Certificate or equivalent qualification
  • Qualification in Health & Safety (IOSHH)
  • Relevant qualification in Cookery/Catering

Aptitude & Abilities

Essential criteria
  • Excellent interpersonal and communication skills and able to communicate with all levels of professional staff
  • Able to work autonomously and be accountable for own actions

Employer certification / accreditation badges

Disability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Defence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Shaun Williamson
Job title
Facilities Manager (Catering Operations)
Email address
[email protected]
Telephone number
01752439732
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