Job overview

Providing our staff with digital tooling will both improve productivity and staff satisfaction and be a key enabler in the journey towards full digital enablement. The M365 Operational Officer will play a role in digital enablement by supporting the Trusts Microsoft (MS) M365 application catalogue and usage.

Under the M365 Business Manager, the post holder will support multidisciplinary teams, clinical and non-clinical staff get the most out of the Microsoft 365 products. This post will act as a point of contact to ensure that all of our hospital staff and teams can maximise MS M365 functionality on their journey to become digitally enabled.

·       Support staff with training, useful guidance and tips on how to get the most from the multiple products and features MS M365 provides.

·       Support user product issues (break fix) through our ITSM tool.

·       Support the overall ongoing administration of the M365 solution, working with the rest of the D&I service for the allocation of paid for licenses.

·       Support the development of MS M365 policy for use of webmail, email archive methods, SharePoint and other MS M365 functionality. 

Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS at Risk staff throughout Devon who is able to display recent relevant experience as dictated by the Person Specification.

Main duties of the job

·  Be a point of contact for hospital staff and teams to maximise MS M365 functionality on their journey to become digitally enabled  

 ·  Assist in the reporting on license allocation and usage, including strategies to reclaim licenses without negatively impacting services

  ·  Assist and support the implementation and delivery of IT related projects as directed by either the M365 Operations Manager or M365 Business Manager.

·  Work with UHP Trust staff, as directed by either the M365 Operational Manager or M365 Business Manager, as well as our community support providers to reduce licensing waste through a targeted reduction in the full MS M365 user count.

 ·   The role will require those requesting MS Teams being fully conversant with the M365 Policy and all other applicable Policies and Information Governance relating to the provision of Teams.

·   Provide support through a range of mediums (i.e. Telephone, Teams, Face to Face, IT Help Knowledgebase etc.) to all users of University Hospitals Plymouth NHS Trust (UHP), as well as those users across our partners; Livewell, Harbour and Sentinel.

·  To have a firm understanding of the Trust & Departmental Policies (i.e. M365 User Policy, Information Governance Policy, Security Policy)

·   Assist and support in the undertaking of testing of potential alternative options and benefits, relating to M365, to promote cost saving options for the Trust

Working for our organisation

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.