Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Emergency Surgery
Grade
NHS AfC: Band 8a
Contract
Permanent
Hours
Full time - 37.5 hours per week (37.5 hours per week)
Job ref
216-AM-S7595020
Employer
University Hospitals Plymouth NHS Trust
Employer type
NHS
Site
Derriford Hospital
Town
Plymouth
Salary
£55,690 - £62,682 £55,690 - £62,682 Per Annum
Salary period
Yearly
Closing
25/11/2025 23:59

Employer heading

University Hospitals Plymouth NHS Trust logo

Deputy Directorate Manager – Emergency Surgery Directorate

NHS AfC: Band 8a

Job overview

Deputy Directorate Manager – Emergency Surgery Directorate

We’re delighted to announce a new and exciting opportunity for a Deputy Directorate Manager to join our Emergency Surgery Directorate, providing leadership and operational support across Orthopaedics, Neurosurgery, Chronic Pain, and Main Outpatients (OPD).

This newly created post offers the chance to play a key role in shaping services within a dynamic and innovative surgical division, working collaboratively with clinical and operational teams as part of our new clinically led model.

We’re looking for a motivated and resilient individual who can:

  • Thrive under pressure and make effective decisions in fast-paced environments
  • Use initiative and sound judgement to support day-to-day operational delivery
  • Act as a coach and leader to teams, inspiring high performance and engagement
  • Work closely with the Deputy Director of Operations to drive service improvements and deliver excellent patient care

This is an outstanding opportunity to develop your leadership skills, broaden your operational experience, and contribute to delivering high-quality, patient-centred care across some of our most critical and forward-thinking service lines.

If you’re ready to take on a challenging and rewarding role that offers both variety and impact, we’d love to hear from you.

For information and discussion please liaise with Tash Stokes, Interim Divisional Manager, Division D.

Main duties of the job

a)    Operational Performance Management
Accountable for the day-to-day operational delivery of delegated clinical services, ensuring compliance with national and local performance standards, while maintaining safe, effective, and patient-centred care.

b)    Service Planning and Transformation
Supports the strategic planning, redesign and modernisation of services in line with the Trust’s strategic objectives. Leads improvement projects that enhance service efficiency, capacity, sustainability, and equitable access.

c)     Financial and Resource Management
Contributes to effective financial management of the Directorate, including budget setting, cost improvement initiatives (CIPs), and monitoring of income and expenditure. 

d)    Workforce and People Leadership
Provides visible and supportive leadership to operational and administrative teams within the Directorate. Supports workforce planning, recruitment, retention and staff development initiatives in collaboration with HR and clinical leadership.

          e) Governance, Information and Communication
            Analyses and communicates highly complex and sensitive operational and                   performance information to senior stakeholders, both internal and external. 

***Preference will be given to internal Trust staff, as well as Priority and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Working for our organisation

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Detailed job description and main responsibilities

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

  1. Operational Management & Service Improvement

a)    Responsible for the operational management of the Directorate, including providing oversight and assurance of operational effectiveness, including urgent and planned care (patient flow and waiting list management) to achieve top quartile benchmarked performance.

b)    Provide leadership, direction and support to all staff, fostering an open and inclusive style of management, encouraging team working and good working relationships.

c)     Line manage allocated staff in the Department, undertaking regular one to ones, undertaking appraisal annually and set objectives and development plans which reflect the Trust’s annual objectives.

d)    Lead the services in the delivery of all performance targets including waiting lists, finance and quality standards, business and operating plan targets and the quality of services to patients.

e)    Ensure the most efficient and effective utilisation of staff in the service/s undertaking regular reviews of workforce.

f)      Identify areas of the administrative process where improvement could be made to help improve management of waiting lists and the activity and performance.

g)    Lead delegated projects and service improvement projects across the Directorate to deliver improvements in the efficiency and effectiveness of services.

h)    Lead responsibility for the implementation of the business plan and monitor progress to ensure delivery of all performance targets.

i)      Develop new or revised standard operational policies and implement across the relevant teams with the ability to measure success or failure and demonstrate improvements.

j)      Support the quality leads to develop a model for the measurement of patient experience and make necessary amendments based on the recommendations.

k)     Work closely with all Teams to facilitate the implementation of an agreed service improvement agenda.

l)      Take part in the Trust’s on call manager rota

m)    Where required lead on the collation and presentation of information and analysis to the Directorate Management Team to evidence performance or audit tests of change for example, undertaking deep dives for assurance to Committees and Boards as necessary

For further details please see attached JD&PS.

Person specification

Knowledge and Experience

Essential criteria
  • • Demonstrable experience of operational management within a complex organisation
  • • Good proven knowledge of Word, Excel, Access and Outlook
  • • Demonstrate understanding of service improvement / redesign
Desirable criteria
  • • Proven knowledge of management tools and approaches

Qualifications

Essential criteria
  • • Degree or equivalent demonstrable experience, plus significant experience in financial, service management, people management as above to masters level
  • • Willing to undertake further training and development as necessary to undertake this role
Desirable criteria
  • • Formal MSc in Leadership and Management

Aptitude and Abilities

Essential criteria
  • • Proven ability to present written information in a concise format
  • • Good IT skills to support staff with day-to-day IT issues
  • • Excellent communication skills

DISPOSITION / ATTITUDE / MOTIVATION

Essential criteria
  • • Proven ability to work well in a busy environment and to tight deadlines
  • • Inspires others and leads by example
  • • Personal credibility, with the ability to quickly gain the confidence of others including clinicians, managers, staff and users of the services
  • • Proven ability to facilitate change and make things happen

Employer certification / accreditation badges

Disability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Defence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Natasha Stokes
Job title
Director of Operations
Email address
[email protected]
Telephone number
01752431733
Apply online nowAlert me to similar vacancies