Job vacancy: Team Leader - Oncology Outpatients/Medical Records, University Hospitals Plymouth NHS Trust, Plymouth

Job summary

Main area: Oncology
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 216-LH-M7320979

Employer: University Hospitals Plymouth NHS Trust
Employer type: NHS
Site: Derriford Hospital
Town: Plymouth
Salary: £24,625 - £25,674 £24,625 - £25,674 Per Annum
Salary period: Yearly
Closing: 24/07/2025 23:59

Team Leader - Oncology Outpatients/Medical Records

NHS AfC: Band 3

Detailed job description and main responsibilities

1. In conjunction with the Line Managers, ensure all staff achieve and maintain high standards of work.

2. To ensure that the team is supervised on a day-to-day basis and annual appraisals are carried out and to ensure performance targets are met. Supported by the Specialty coordinator and Clinical Administration Manager.

3. To co-ordinate the annual leave for named personnel.

4. To co-ordinate the reporting and recording of sickness of named personnel. Return to work interviews will be carried out by the Specialty coordinator and Clinical Administration Manager.

5. In conjunction with the Line Managers develop and maintain systems to ensure that staff adhere to the Access Policy for Planned Care Services and APN guidelines for managing patients attending the Unit.

6. To ensure all clinic notes are prepared ready for clinicians/nursing staff according to the agreed procedures.

7. To ensure that all telephone calls are dealt with in an appropriate manner and within an acceptable time frame. Any queries that cannot be resolved to be directed to Line Managers.

8. To ensure all staff working in the team are familiar with each other’s roles and provide support and arrange cover for annual leave and sickness whenever possible.

9. To ensure that the Line Managers are kept informed of concerns over waiting times, development needs and staff performance issues.

10. To assist in arranging additional bookings, as directed by the Line Managers.

For further details please see the attached JD & PS

Person specification

Qualifications

Essential criteria

• Proven GSCE in English Language & Maths GCSE or equivalent, grades 4-9 (A-C)
• NVQ level 3 in either business administration or related subject or equivalent demonstrable experience

Desirable criteria

• ECDL

Knowledge & Experience

Essential criteria

• Previous demonstrable clerical experience
• Previous demonstrable experience of working within a large clinical setting
• Computer literate

Desirable criteria

• Demonstrable experience of working within a large clinical setting
• Proven working knowledge of iPM & Aria systems

Aptitude & Abilities

Essential criteria

• Excellent organisational skills.
• Ability to communicate at all levels.
• Excellent telephone manner.

Desirable criteria

• Ability to work well within a busy environment

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY INCLUDING YOUR JUNK FOLDER.

If you need support with the online application process or require reasonable adjustments with the application and/or interview process please contact the Recruiting Manager for this post.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants about less than full time/flexible working for our advertised roles. We recommend contacting the manager of the role prior to applying and we commit to giving requests full consideration.

We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience. At UHP we aim to create an inclusive workplace and hospital where everyone feels they belong and included.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.

Please note that if you are successful in your application & accept the position you agree that the Staff Health and Wellbeing Department can access your health records from your current/previous employer in order to check the status of your inoculations & screening tests. This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.

For Doctors Roles:

Unsolicited CVs and Candidate Profiles/Details
University Hospitals Plymouth has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies.

We do, however, work with a defined list of preferred HTE Framework suppliers who may be invited to support us in sourcing candidates for particular roles.

In line with our preferred supplier list, we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the Trust’s Medical Workforce team.

We do not pay agency fees where speculative and unsolicited CVs are submitted to the Trust or Trust employees by any other means than the official route above. Where this is not observed the Trust reserves the right to contact these candidates directly and initiate discussions without payment of any agency fee.

Any candidate details (whether written or spoken) or CVs that are referred directly will not constitute an introduction. The Trust will under no circumstances be responsible for any recruitment fees in relation to these contacts.

Submission of any unsolicited CVs, candidate’s details and/or proposals to the Trust will not be considered further and will be deemed evidence of full and unlimited acceptance of this Agency Protocol.

In order to establish and maintain good working relationships with the Trust’s agency suppliers, we ask that this Protocol is adhered to and thank you for your co-operation.