Job overview

Under the guidance of the Clinical Admin Manager provide an efficient and timely administrative and support secretarial service to the medical secretarial team and Macular Treatment admin team in Ophthalmology.

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

Prioritise workload, including printing letters/reports from Medisight for Medical Secretaries and MTC Admin. Support daily outcome checks. Prioritise correspondence (paper/electronic) per Trust policies. Maintain records/filing and notify the medical team when urgent action is needed. File/scan results, reports, and letters accurately in Medisight. Handle patient, GP, and agency calls using initiative within guidelines. Communicate effectively with the multi-disciplinary team. Ensure Consultant referrals are prioritised and sent to the waiting list team per Trust policy. Action clinic follow-ups (e.g. CVIs, investigations, results) promptly and per guidelines. Proactively manage patients awaiting results/photos, ensuring timely review/action by the Consultant/team. Provide emergency cover during leave/sickness/peak times as directed by Support Manager, including reception cover. Attend team meetings. Keep electronic tracing system updated. As first point of contact, manage anxious/angry patients or bereaved families, seeking support where needed. Ensure accurate info on complaints is passed to the Service Line Manager. Actively manage and monitor patients on referral to treatment pathway using the Primary Target List in line with Access Policy. Undergo annual appraisal and meet objectives. Assist with post sorting/distribution. Be a flexible team member, able to multi-skill across roles.

Working for our organisation

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.