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Job summary

Main area
Support Worker Community
NHS AfC: Band 3
Part time - 30 hours per week (Various hours available up to full time - please specify preferences in application)
Job ref
Torbay and South Devon NHS Foundation Trust
Employer type
£21,730 - £23,177 per annum
Salary period
31/03/2023 23:59

Employer heading

Torbay and South Devon NHS Foundation Trust logo

COVID-19 Vacancy Community Support Worker - Rapid Response

NHS AfC: Band 3

Job overview

We are seeking to recruit an enthusiastic, highly motivated Band 3 Community Support Worker to work within Torbay and South Devon Locality. 

You will be joining our specialist team with the aim to visit people living in their own homes, providing support that helps them live with more independence and choice. We provide immediate, short term service over a seven day period available to adults who have an acute physical health crisis or a sudden breakdown in care.

The service aims to support safe discharges from hospital, as well as preventing admission to hospital or to a residential or nursing home.

Duties involved will include provision of personal care, clinical duties where delegated, monitoring the patient’s condition

Unfortunately, in line with the Home Office standards, this post is not eligible for sponsorship.

Main duties of the job

Duties involved will include:

  • provision of personal care, clinical duties where delegated, monitoring the patient’s condition
  • To enable and / or assist individuals to remain in the community, to be supported and maintained safely in their own homes and thereby enhance the quality of life.
  • To carry out the personal tasks which are not the responsibility of a nurse but would normal expect to be undertaken by a member of the service user’s family.
  • Collaboration with other support workers and professionals to provide care for the service user
  • To provide good quality domiciliary support to the service user in their own home, promoting independence.
  • Assess the risk and needs of service user’s in accordance with the care plan.
  • The role is very varied as such you will need to liaise with other professionals to ensure the patients are supported in the most appropriate way and provide suggestions to improve support ongoing


Working for our organisation

Why work with us - Our service provides rapid short term intervention up to a maximum of 7 days with the aim of preventing admission to hospital or to residential / nursing home. The services are provided by Support Workers who visit during the day from 7am till 10pm operating on a 7 day rota system, including evenings, weekends and Bank Holidays.

We work in an integrated way with allied health care professionals within the locality, and are a motivated and caring team to both patients and colleagues. I key element of our role is to support discharges from hospital to facilitate an earlier discharge.

Our people are caring, committed, inclusive and focussed on quality. We focus on solutions and people’s strengths. We encourage outside the box thinking and embrace innovation and change wherever it can drive improvement. Therefore, your package with us includes a lot more than just your pay.

Listed are a few of the additional benefits that are available to you as an employee:

  • NHS Pension Scheme
  • Childcare at our day nursery
  • Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
  • Staff Discounts
  • Career development and training opportunities
  • Employee Support - Staff have access to a 24-hour helpline

If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team Torbay and South Devon. We would love to hear from you!

Detailed job description and main responsibilities

Full vacancy details can be found on the attached Job Description/Person Specification.

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person specification

Qualifications and training

Essential criteria
  • NVQ2 level qualification OR equivalent knowledge
  • Experience of personal care and/or clinical procedures
  • Basic IT Skills – Microsoft Word, Outlook, Excel
Desirable criteria
  • NVQ3 or QCF or Diploma Level 3 in Health & Social Care

Knowledge and experience

Essential criteria
  • Able to demonstrate a good level of literacy, numeracy, verbal and written skills, including record keeping skills.
  • Excellent Interpersonal and communication skills
Desirable criteria
  • Ability to assist service users in the activities of daily living whilst promoting independence
  • Ability to carry out safe practice when moving and handling users and equipment
  • Understanding of relevant health and safety legislation for moving and handling.

Specific Skills

Essential criteria
  • Experience of working in a caring environment
  • Able to demonstrate an understanding of the rights of the Service User
  • Able to demonstrate a commitment to working with older adults
  • Able to demonstrate an understanding of health and safety and safeguarding issues
Desirable criteria
  • Experience of working in community setting and lone working
  • Previous experience of working in a multi disciplinary team
  • Experience of updating service users’ plans
  • Experience of working within and applying safeguarding adults procedures
  • Experience of working with a rehabilitation ethos
  • Experience of working with people at end of life


Essential criteria
  • Have full UK driving licence and access to a vehicle
  • Ability to work flexibly including unsocial hours and shift patterns including weekends and Bank Holidays
  • Be flexible, adaptable and reliable
  • Understand the need for confidentiality
  • Demonstrate desire to ‘make a difference ‘ to help people regain their independence

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in People: GoldMindful employer.  Being positive about mental health.Improving working livesAge positiveDisability confident committedThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Armed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Lindsey Lovell
Job title
Service Manager
Email address
Telephone number
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