Job overview

We are looking for two enthusiastic individuals to join our admissions team within the Endoscopy Department at Torbay Hospital. There are two posts available, 1 x  37.5 hours per week and 1 x 30 hours per week including weekends on a rota basis.

The ideal candidates will have customer care experience, experience of working with patient records and using hospital systems, such as IHCS, e-referral, infoflex, CRIS and Microsoft applications.

Duties will include managing day case waiting lists, booking endoscopy lists and booking outpatient pre-assessment appointments, they will also be responsible for supervision of the day to day workload in reception and prepping areas.   We would expect the candidates to have proven relevant experience of working in a similar role.

If you are a good communicator and can work both independently and as part of a team we would like to hear from you.

For further information, please contact Mark Eggar , Admin Team Leader on 01803 654513 [email protected] or Chantal Caton 01803 654513 [email protected] 

Main duties of the job

• Input details on waiting lists of patients requiring Endoscopy procedures on both the PAS and EMS systems.
• Maintain elective, patient deferred and medically deferred waiting lists including regular validation of all lists.
• Dealing appropriately with patients.
• Liaise with Consultants on waiting list management in order to meet Government targets.
• Arrange pre-assessment clinic appointments, booking on PAS, informing patients, requesting hospital medical notes.
• Comply with the requirements of Data Protection Act.
• Compile, submit on EMS and distribute Endoscopy lists.
• Identifying, resolving and informing others on complex issues where necessary, including forward planning to ensure smooth running of the department.
• To be the first point of contact for the day to day reception and prepping workload. 
• Including reception duties and prepping of patient notes.

Working for our organisation

The Endoscopy Admissions Team has excellent communication and working relationships between our sub-speciality Gastroenterology, Surgical teams, nursing, and administration teams. The ability to work seamlessly together towards our objectives is the foundation of our success and fosters the excellent working both within and outside the team.

• We actively support peoples’ rights to have their voice heard in decisions about how their needs are met.
• We value everyone’s opinion and experience.
• We show empathy and kindness to every person.
• We strive to provide excellent, innovative services that help people to live their lives to the full.
• We work in partnership to achieve the best possible outcomes for our communities.
• We aim to provide the highest quality of care by listening to and acting on feedback and using our resources effectively.

Why work with us