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Job overview

To provide high quality administrative support to the Urology, Lower & Upper GI & Vascular Department, working effectively in a team, providing cross cover for colleagues during absence.

Whilst at times there may be a requirement to provide support across different areas of the service, this position will be predominately based in Urology and Vascular.

To provide typing, administrative and clerical support to ensure an effective and efficient service in line with Standard Operating Procedures.

To help and support the medical secretaries and support the Team Leader to undertake change management.

To be able to work flexibly to meet the demands of the service.

To ensure that patients are treated with courtesy, dignity and respect.

Main duties of the job

1. To type clinical and non-clinical correspondence and reports in accordance within local targets.
2. To use the relevant IT systems to register patients, transfer medical records, input clinical letters as required.
3. To undertake a variety of office duties, such as filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department.
4. To comply with the Trust’s Patient Access Policy and Standard Operating Procedures.
5. To ensure that all results/reports/ correspondence are filed in the case notes in line with Health Records standards.
6. To enter Referral to Treatment (RTT) pathway events accurately.

• Ensuring all clinic outcomes have been recorded accurately, and complete or amend any that have not.
• Ensuring a Patient Pathway Identifier (PPI) is correctly allocated to any event booked on PAS
• Ensuring that the review status is updated
• Responsible for entering further RTT codes as required:
  • Discharged on receipt of reports
  • Treated after appointment
• Escalate to the Admin Team Leader any anomalies or concerns

7. To ensure Inter Provider Transfers (IPT) are completed and updated.
8. To ensure that e-Referral work lists are actioned daily.
9. To provide cover for the other members of the secretarial and administration team, as required.

Working for our organisation

The general surgical department consists of 8 lower GI surgeons, 6 upper GI surgeons, 2 vascular surgeons and 6 urologists. 

There are also juniors doctors ranging from FY1s to ST8s including Surgical Fellows, Ambulatory Fellows and Physicians Associates.

The department is supported by a Practice Manager, 2 Team Leaders and a team of B3 and B2 medical secretaries.

The Surgical service is very busy and the secretarial team is key to ensuring things run smoothly and efficiently.  It is therefore imperative that each member of the team works well under pressure and as a team player but equally as important that they are able to work independently and prioritise their own workload effectively.

One of the main rewards of this role is knowing you have made a difference and enhanced a patient’s experience within the Surgical Department.

This role is a great training opportunity in order to progress your career.

Why work with us - 1 (pagetiger.com)