Job vacancy: Admin Assistant - Pain Rehabilitation Team, Torbay and South Devon NHS Foundation Trust, Torquay

Job summary

Main area: Admin & Clerical
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 388-7229273-A&C

Employer: Torbay and South Devon NHS Foundation Trust
Employer type: NHS
Site: Torbay Hospital
Town: Torquay
Salary: £23,615 per annum
Salary period: Yearly
Closing: 18/06/2025 23:59

Admin Assistant - Pain Rehabilitation Team

NHS AfC: Band 2

Detailed job description and main responsibilities

· Ensure that high standards of customer service are provided

· Answering the telephone and taking accurate messages

· Maintain effective working relationships with colleagues

· Maintain the quality of own work.

· Use personal judgement to escalate or refer issues to colleagues / managers

· Effectively deal with routine situations

· Assist the PRT Administrator with the short courses

Assist in updating the ReConnect2Life calendar

Person specification

Qualifications and training

Essential criteria

GCSE in Maths and English
Typing qualification or equivalent

Desirable criteria

Relevant administrative or IT qualifications to NVQ Level 2 or equivalent

Knowledge and experience

Essential criteria

Experience of audio typing
Working knowledge of Microsoft office packages - Outlook, Word, Excel
Clerical and administrative experience
Good communication skills

Desirable criteria

NHS clerical and administrative experience
Customer care experience
Ability to use medical terminology
Knowledge and experience of Trust IT systems

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
Please read the job description carefully and tailor your application to reflect the requirements of the role.
Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
It is your responsibility to ensure the timely receipt of appropriate references.

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.