Job summary
- Main area
- Admin and Clerical
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (long days, weekends, Bank holidays)
- Job ref
- 388-7301478-MUEC
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Midgley Ward Torbay Hospital
- Town
- Torquay
- Salary
- £23,615 per annum pro rata
- Salary period
- Yearly
- Closing
- 16/07/2025 23:59
Employer heading
Ward Clerk
NHS AfC: Band 2
Job overview
Midgley Ward is looking for an enthusiastic Band 2 Ward Clerk/Admin Support worker for 37.5 hrs per week.
We are seeking a highly motivated, enthusiastic, adaptable and dynamic person to work alongside our current ward clerk, supporting a well-established team.
To succeed in this role, you will need to be able to work flexibly in a busy environment, work collaboratively with the Team and other areas within the hospital. Excellent communication, interpersonal skills and a good sense of humour are essential for this role.
Main duties of the job
Provide general administrative support and assist in maintaining a high standard of record keeping within Respiratory. To ensure required documentation is sent to all agencies in a timely way.
Act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity
Provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive
Working for our organisation
Torbay Hospital provides acute care for the local community and has several community hospitals, and is a hot-spot for those who are considering living by the sea or within half an hour of Dartmoor National Park and an hour to Exmoor National Park. Meanwhile, Plymouth and Exeter are also both within a short drive to enjoy the culture, maritime history and shopping experiences.
Listed are a few of the additional benefits that are available to you as an employee:
- NHS Pension Scheme
- Childcare at our day nursery
- Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
- Staff Discounts
- Career development and training opportunities
- Employee Support - Staff have access to a 24-hour helpline
Detailed job description and main responsibilities
Communication and Working Relationships
To ensure patients are treated with courtesy, dignity and respect
To provide reception service for all patients and visitors to Dunlop Ward and at times cross cover for sickness and annual leave across other ward area
Verbal skills to be able to communicate effectively on a daily basis with:
- Consultants and their teams
Nursing Staff
Clerical Staff
Allied Health Professions
Management Team
Patients/Relatives/Carers
General public
GP Practices
Other Hospitals both in and out of the district
Ensure that private, overseas, Scottish/Welsh and Northern Irish patients are identified and documented appropriately and the Private Patient Officer notified in accordance with the Trust Policy
Your role will bring you into contact with matters of a confidential nature, particularly information relating to the diagnosis and/or treatment of patient’s individual staff records, information regarding contracts, tenders etc. may not be divulged without the authority to do so, disciplinary action will be taken for any breach of confidentiality
Information Technology and Administrative Duties
Ensure that all patient records and investigation results are available when required by the nursing and medical staff
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person specification
Qualifications and training
Essential criteria
- 4 GCSEs or Equivalent Level of Education
Desirable criteria
- ECDL OR Equivelent
Knowledge and experience
Essential criteria
- Competent Keyboard Skills
- Able to prioritise and organise own workload
- Ability to work with speed and accuracy at all times
- Basic computer literacy
- Ability to achieve deadlines
- To be able to work effectively both alone or as part of a team
- To have a customer friendly approach
- Required to use a computer and telephone throughout the day
- Knowledge of PAS
Desirable criteria
- Knowledge of Medical Records
- Experience of IHCS
- Experience in using Unit 4 ordering System
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Susan Rae
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 01803 654121
- Additional information
If unavailable please speak to Renata Krok, Laura Cullen, Gemma Purchase.
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