Detailed job description and main responsibilities

• Take the daily operational lead of the cleaning services to ensure there successful delivery.
•  Support our department with service changes which will require the use of negotiation, persuasive and motivational skills to ensure success.
• Ensure feedback from operational staff, patients and the public in the planning and delivery of cleaning services across our Trust.
• Work with the cleaning services team and communications staff to ensure an appropriate and pro-active communication around cleaning services.
• Work closely with and develop excellent relationships with the infection control team, operations teams, and key managers to agree required changes in service delivery and how they will be achieved and measured, ensuring maximum clinical ownership.
• Represent our Trust in communication with external agencies in day to day written, electronic and telephone contacts, always behaving in a knowledgeable and professional manner.
• Identify and refer key cleaning services issues, particularly safety and
  compliance concerns and those with political sensitivities, to our Senior Facilities Operations Manager e.g. cleaning service complaints.
• Chair meetings as required.
• Work with members of our Trust and key stakeholders to develop and maintain a positive reputation for efficiency and operational responsiveness.
• Take responsibility for your own continuous professional development, participate in appropriate training activities and encourage and support staff development and training.
• Be an effective member of the Workplace divisional team and role model for other members of the team promoting a can-do attitude through a style of behaviour that is inclusive, open and participative.
• Encourage innovation, flexible working, and staff involvement, through regular and effective communication, supporting monthly team briefing and liaison and building of relationships with staff at all levels.
• Ensure that the contributions of all the team are valued and that all staff have equal opportunities for personal development, enhancing their contribution to Trust objectives.
• Communicate effectively implemented changes within the cleaning operations department that may impact the service delivery in other 
  areas/departments e.g. clinical teams/departments.
• Requires emotional intelligence when supporting staff with attendance, disciplinary matters as well as ongoing development, ensuring empathy, reassurance and encouragement.