Job overview

An opportunity has arisen for a band 3 medical secretary to join the General Surgery and Urology department at Torbay and South Devon NHS Foundation Trust.

We are looking to recruit an enthusiastic, organised, empathetic individual with excellent interpersonal and communication skills.

This role is available on a fulltime basis, working 37.5 hours a week (9am-5pm). You should have a good level pf education. (2 GCSE's (9-4) or A-C and strong typing skills.

In this role, you will be allocated clinicians and will be responsible for a wide variety of administration duties. You will provide high quality secretarial and administrative support to our Nurses and Consultants, maintaining departmental and Trust standards in line with Standard Operating Procedures and ensure patients are treated with courtesy, dignity and respect.

If you are interested in this vacancy, we would encourage an informal visit to the department prior to the interview stage, to gauge a feel for the role.

This will also give an opportunity to speak with the secretaries about the job role and the benefits of working for the department. 

Health Careers |

Main duties of the job

• To work closely with  clinical and administrative staff and other employees within the Trust and liaise with patients, GP’s and other external agencies.
• This position requires empathy and tact when dealing with patients who may be angry or upset regarding any aspect of their care.

• To communicate effectively in writing and verbally on a daily basis.

• To ensure all results of investigations are tracked and shown to the relevant consultant promptly for action as instructed.

• To independently deal with patient/carer enquiries in an efficient, sensitive and confidential manner and referring on to the clinician as appropriate.

• All clinic outcomes to be recorded accurately and completed or amended.
• Clinical diaries to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives and others. To ensure that  medical staff leave and cover arrangements are circulated and clinical activities are amended accordingly.

• Taking and transcribing formal minutes if required.

• To open and act on correspondence received.

• To undertake a variety of office duties such as filing, typing, opening and distributing post, photocopying, moving and lifting of patient notes.

• To organise own workload efficiently and to highlight any concerns to the Admin Team Leader.

• To produce and update Standard Operating Procedures (SOP) for all aspects of the Medical Secretary role.

Working for our organisation

This is an exciting opportunity to work alongside multidisciplinary teams. The general surgical department consists of 8 lower GI surgeons, 7 upper GI surgeons, 1 vascular surgeon and 6 urologists.

There are also juniors doctors ranging from FY1s to ST8s including Surgical Fellows, Ambulatory Fellows and Physicians Associates.

We also work closely with nursing teams across all four specialties.

The department is supported by a Practice Manager, 2 Team Leaders and a team of Band 3 and Band 2 medical secretaries.

For further information, or to arrange an informal visit, please contact Jodie Henley  [email protected]/(01803) 656253 

Why work with us