Job summary
- Main area
- Head & Neck
- Grade
- NHS AfC: Band 3
- Contract
- Fixed term: 18 months (with the possibility of becoming permanent)
- Hours
- Full time
- Flexible working
- Job ref
- 388-7155645-A&C
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Torbay Hospital
- Town
- Torquay
- Salary
- £24,625 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 28/05/2025 23:59
Employer heading
Medical Secretary - Head & Neck
NHS AfC: Band 3
Job overview
We are looking for an enthusiastic member of staff to join our existing secretarial team within the Head and Neck Department as a Medical Secretary.
The ideal candidate will have proven admin experience, be willing to audio type and be able to provide excellent customer care.
We will provide training for our patient records systems and the hospital databases, such as PAS and e-Referral system.
Experience of using Microsoft applications would be advantageous. We would expect the candidate to have proven relevant experience of working in a similar role.
If you are a good communicator and can work both independently and as part of team we would like to hear from you.
Main duties of the job
- Responsible for providing an in-depth administrative support to the clinical team and the wider departments
- This will include tracking of investigations including those on Oncology pathways. Audio typing of clinics and ensuring all RTT and outcomes are completed accurately
- Assist with telephone enquiries from patients, GPs and other agencies in a courteous and helpful manner. Liaising with medical staff and other departments as necessary
Working for our organisation
The Head and Neck Department consists of Ear, Nose and Throat, Oral and Maxillofacial Surgery, Orthodontics, Restorative Dentistry and Plastic Surgery.
The Head and Neck service is very busy and the secretarial team is key to ensure things run smoothly and efficiently.
It is therefore imperative that each member of the team works well under pressure and as a team player but equally as important that they are able to work independently and priorities workload effectively.
One of the main rewards of this role is knowing you have made a difference and enhanced a patient’s experience within the department.
For an informal discussion please contact: Olivia Taylor
Detailed job description and main responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person specification
Essential and desirable
Essential criteria
- Good standard of education - Maths and English GCSE / Equivalent
- Typing to RSA II / OCR II (WPM 40)
- Experience of secretarial / admin duties
- Knowledge of Microsoft software
- Able to communicate effectively with all
- Customer care
- Ability to work on own and part of a team
- Audio typing experience
Desirable criteria
- Knowledge of Trust patient admin systems
- Understand RTT
- Medical Terminology
- Previously working in a hospital / medical setting
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Olivia Taylor
- Job title
- Admin Team Leader
- Email address
- [email protected]
- Telephone number
- 01803 656928
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