Job vacancy: Support Analyst, Torbay and South Devon NHS Foundation Trust, Torquay

Job summary

Main area

Health Informatics Service

Grade

NHS AfC: Band 4

Contract

16 months (Fixed Term, however this may be extended and/or be made permanent)

Hours

Full time
Flexible working
Home or remote working

37.5 hours per week (Flexible to suit the demands of the post, on-site attendance will be required)

Job ref

388-7143839-A&C

Employer: Torbay and South Devon NHS Foundation Trust
Employer type: NHS
Site: Regent House/Home
Town: Torquay
Salary: £26,530 - £29,114 per annum (pro rata) - on-call may be required.
Salary period: Yearly
Closing: 03/06/2025 23:59

Support Analyst

NHS AfC: Band 4

Detailed job description and main responsibilities

The full Job Description and Personal Specification can be found in the attached Job Description.

Person specification

Qualifications and training

Essential criteria

• Educated to BTEC Level 4 / NVQ 4 or equivalent in a relevant subject or significant previous proven experience • Computer literate e.g. proficient in the use of Microsoft Office applications etc. with the ability to master new software applications

Desirable criteria

• Training in an IT related subject or equivalent work experience/knowledge

Knowledge and experience

Essential criteria

• Acts with knowledge of how activities impact patient care • Follow national and local policies and guidelines and respond to guidance by adjusting practice and procedure • May be required to comment and implement IM&T polices and proposed changes to practices and procedures for your area • Open and honest person, comfortable working as part of a team and contributing confidently to discussions relating to tasks and projects • Ensure all system developments are carried out in a safe and professional manner, tested and with all documentation (including technical process flows, requirements documentation, design decisions, test plans and data, system manuals) of sufficient quality and detail to allow for on-going support and redevelopment • Follow Standard Operating Procedures, someone available for reference

Desirable criteria

• Experience of using one or more Clinical IT systems and associated processes within the South Devon Health Community (Specific system experience may be mandatory as stated in the job advert) • Previous NHS experience • Knowledge of IT solutions widely used within the Acute and/or Community Healthcare environments • Knowledge of one or more of the following systems: - Intersystems Healthshare product suite/IRIS platform - InfoFlex - Microsoft 365 (i.e. SharePoint, OneDrive) - MS Teams • Specific system knowledge may be mandatory as stated in the job description

Specific skills

Essential criteria

• Effective communication skills, both verbal and written • Provides and receives information on IM&T matters which may be complicated; provides training in own area of expertise • Ability to communicate technical matters to non-technical professionals to advise on a successful outcome • Able to work with the end user to identify and articulate the issue, follow instructions to resolve simple issues • Analyses situations to identify and resolve problems, such as, system errors, user, computer or programme problems, data errors • Planning allocated tasks and activities which may require adjustment due to variable workload / interruptions • Ability to follow team plans and deliver to a defined schedule • Demonstrates own activities to new or less experienced employees / provide training in own discipline • Allocates work to more junior staff in the team

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
Please read the job description carefully and tailor your application to reflect the requirements of the role.
Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
It is your responsibility to ensure the timely receipt of appropriate references.

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.