Job summary
- Main area
- Healthcare Support Worker
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 388-7259621-ACS
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Torquay 3rd Floor Union House
- Town
- Torquay
- Salary
- £24,071 - £25,674 per annum pro rata
- Salary period
- Yearly
- Closing
- 11/07/2025 23:59
Employer heading
Healthcare Support Worker - Torquay Health & Wellbeing Team
NHS AfC: Band 3
Job overview
Torquay Health and Well-Being Team are recruiting for a Band 3 Healthcare Support Worker to join our large but supportive team who enjoys mentoring team members and students, and is passionate about delivering quality care to the housebound patients.
We work in an integrated way with allied health care professionals within the locality therefore, as a Healthcare Support Worker within an integrated team, you will work alongside and across the community teams which includes: Community Nursing, Intermediate Care and Community Matrons.
We are a motivated and caring team that are passionate about delivering high quality care to the housebound patients of Torquay and work as part of multi-disciplinary team and in partnership with primary care and secondary care.
Main duties of the job
- Working as a team to assist and perform clinical responsibilities as delegated by our qualified nursing staff, including though not limited to:
-
- Observing, monitoring and recording patients' conditions by taking temperatures, pulse, respirations and weight.
- As well as providing personalised care such as infection prevention and control, food, personal hygiene and overall reassurance, comfort and safety.
- Where appropriate, you may be asked to conduct ECG Recordings, monitoring blood sugar, provide Stoma and Catheter care, Venepuncture, and Cannulation.
- Administrative duties such as answer the telephone, take messages and refer to the Staff Nurse for instructions, to take part as requested in ward/unit meetings, encouraging effective communications between other staff.
Working for our organisation
Why work with us - Our team are flexible and promotes a healthy work/home life balance therefore, your package with us includes a lot more than just your pay!
Listed are a few of the additional benefits that are available to you as an employee:
- NHS Pension Scheme
- Childcare at our day nursery
- A contract with Torbay means generous holiday entitlement starting at 27 days a year (for full time workers) plus bank/public holidays
- Staff Discounts
- Career development and training opportunities
- Employee Support - Staff have access to a 24-hour helpline
Detailed job description and main responsibilities
- An ability to effectively communicate routine information to patients/carers where co-operation is required and where there may be barriers to understanding
- An ability to communicate and liaise within a range of settings to other health professionals, agencies and voluntary organisations including:
- Community Nurse Team Leader
- Community Nurse Team
- GP and Practice Staff
- Multi-Disciplinary Teams
- Social Service Employees
- Patients families and carers
- Residential/nursing homes
- Voluntary and private care providers
Responsibility and accountability
- Assisting trained nurses in delivering a high standard of holistic nursing care to patients in the home environment, within the dimensions of the post
- Communicate and liaise effectively with patients, carers and members of the primary health care team including statutory and voluntary organisations
- Implementing delegated, planned and appropriate aspects of nursing and social care unsupervised and being responsible for informing the Community Nurse Team Leader/Nurse in charge of observations relating to patient care.
- Ensuring confidentiality of patients and their care is maintained
- Contributing to the maintenance of the Community Nurse Team agreed philosophy, aims and objectives, participating in Team Development
- Be prepared to develop new
- To assist in the induction of new staff and to demonstrate own activities to new employees and students within the work area
- To accurately record personally generated clinical observations and work records, maintaining the Community Nurse documentation
-
An ability to communicate and liaise within a range of settings to other health professionals, agencies and voluntary organisations including:
-
Community Nurse Team Leader
-
Community Nurse Team
-
GP and Practice Staff
-
Multi-Disciplinary Teams
-
Social Service Employees
-
Patients families and carers
-
Residential/nursing homes
-
Voluntary and private care provider
-
Information technology and administrative duties
- Computer literate
- Monitor stores orders
- Ability to generate prescriptions and order pressure relieving equipment using available IT systems in place
Person specification
Qualifications and training
Essential criteria
- NVQ level 3 in Health & Social Care or equivalent qualification/experience
Desirable criteria
- Care certificate
- English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills
Knowledge and experience
Essential criteria
- Previous experience in a care environment or able to demonstrate a caring nature/ life experienc
- Understands the need for strict confidentiality
Desirable criteria
- Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health
Specific Skills
Essential criteria
- Basic computer/keyboard skills
- Fine motor skills – for venepuncture, phlebotomy and other clinical tasks
- Good interpersonal and communication skills
- Able to prioritise and organise work
- Able to work under instruction, under pressure and as part of a team
- Record keeping competency in handwritten and electronic records
- Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances
- Able to manage stress in themselves and others
- Able to offer support at times of emotional distress
- Willingness to undertake new skills and training
- Able to work as a team member or independently
- Ability to adapt behaviour to changing and challenging situations
- To be flexible, adaptable, reliable and punctual
- The post holder must demonstrate a positive commitment to uphold diversity and equality policies approved by the Trust
Desirable criteria
- Healthcare competencies appropriate to area of work
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Natalie Armstrong
- Job title
- Community Nurse Lead
- Email address
- [email protected]
- Telephone number
- 01803 219700
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