Job summary
- Main area
- Orderly and porter
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - variety of hours providing cover 7 days a week
- Job ref
- 388-7201631-MUEC
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Emergency Department, Torbay Hospital
- Town
- Torquay
- Salary
- £24,169 pro rota
- Salary period
- Yearly
- Closing
- 12/08/2025 23:59
Employer heading
ED Operational Support Worker
NHS AfC: Band 2
Job overview
The ED Operational Support Worker role is a new post within the Emergency Department, combining the role of the Orderly Support worker and a Porter.
You will ensure a safe environment by maintaining a high standard of cleanliness and tidiness.
This includes the checking, maintenance and cleaning of specific equipment in and around the department.
You will also provide a comprehensive portering service for the Emergency Department, to ensure safe movement of patients, equipment, specimens etc around the Trust sites and ensure equipment is cleaned and monitored for any faults.
Elsewhere, you will be expected to work closely in partnership with the huge MDT both internally and externally to the directorate, including SWAST.
Main duties of the job
Ensure effective communication is maintained at department level.
Ensure safe transfers of patients within the department and outside of the department. Prioritising bed moves and x-ray transfers.
Providing safe movement of equipment, laundry, notes, specimens etc around the trust sites.
Work in a clinical environment maintaining its cleanliness and tidiness
Adhering to PPE guidance and ensuring stock of this is maintained for safe working
Assisting as required to develop the service and team to ensure high quality care is deliverable and appropriately implemented.
Following the Department’s and Trust’s Policies and Protocols to ensure the safety of the department, including adhering to Health and Safety Legislation
Maintain appropriate privacy, dignity and confidentiality with staff, patients and relatives.
Prioritise workload in accordance to the needs of the department
Report to nurse in charge anything that is an actual or potential risk to patients, staff, visitors or the Trust
In accordance with Trust Policy, report any complaints, accidents or incidents to the nurse in charge
Working for our organisation
Why Work With Us? High quality care is at the heart of all we do and we take great pride in the professionalism of the team and our work. Join us and be a very important asset to the team supporting staff, patients and visitors!
Detailed job description and main responsibilities
Participate in team-based working using effective communication and activities to support and achieve patterns of effective working relationships, both within the Emergency Directorate and other agencies.
Maintain a polite approach at all times to patients’ relatives and carers
Be responsive to change to meet the needs of the service
Assist patients from private vehicles to chairs / trolleys, trolleys to beds etc.
Use of manual handling equipment.
Work at a demanding pace throughout the whole shift.
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person specification
Knowledge and Experience
Essential criteria
- Able to check and maintain specialised equipment
- Ability to work under pressure
- Experience working with public
- Ability to remain calm and work under pressure in busy hospital environment
- Work independently and prioritise workload
- Excellent communication skills
Desirable criteria
- working in hospital environment
- Basic life support
- Food hygiene
Physical effort
Essential criteria
- Assist patients from chairs , trolleys and beds
- Work at a demanding pace
- Be on your feet for long periods of time, lots of walking around hospital
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Emily Williams
- Job title
- Emergency Department Team Leader
- Email address
- [email protected]
- Telephone number
- 01803 656129
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