Job vacancy: Booking Clerk, Torbay and South Devon NHS Foundation Trust, Torquay

Job summary

Main area: Patient Access Centre
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (08:30 - 17:00, Mon-Fri)
Job ref: 388-7202699-A&C

Employer: Torbay and South Devon NHS Foundation Trust
Employer type: NHS
Site: Patient Access Centre
Town: Torquay
Salary: £23,615 PA
Salary period: Yearly
Closing: 18/06/2025 23:59

Booking Clerk

NHS AfC: Band 2

Detailed job description and main responsibilities

For the full details of the job description and person specification please read the attached documents.

Person specification

Qualifications and Training

Essential criteria

Minimum of 4 x GCSE Grade A-C (including English) or equivalent

Desirable criteria

NVQ Administration Level 2 or equivalent

Knowledge and Skills

Essential criteria

Experience working with emails, spreadsheets and Microsoft packages
Administrative or clerical experience
Customer service experience
Experience of working with the public sector or in a call centre environment
Organisational and time management skills

Desirable criteria

Previous NHS experience
Knowledge of PAS, E-Referral service, or Patient Target List (PTL)
Knowledge of Referral to Treatment Targets (RTT)

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
Please read the job description carefully and tailor your application to reflect the requirements of the role.
Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
It is your responsibility to ensure the timely receipt of appropriate references.

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.