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Job summary

Main area
Patient Access Centre
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 30 hours per week (Monday - Thursday, 08:30-17:00 (1 hour lunch))
Job ref
388-7294042-PC&S
Employer
Torbay and South Devon NHS Foundation Trust
Employer type
NHS
Site
Patient Access Centre, Torbay Hospital
Town
Torquay
Salary
£24,169 per annum pro rata
Salary period
Yearly
Closing
22/07/2025 23:59

Employer heading

Torbay and South Devon NHS Foundation Trust logo

Booking Clerk/Receptionist - Patient Access Centre

NHS AfC: Band 2

Job overview

Booking Clerk/Receptionist - Patient Access Centre

30.0 hours per week permanent

An opportunity has arisen to join the Trust’s outpatient appointments team working  Monday - Thursday, 8:30am to 5:00pm.

The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.

The booking team operates in a centralised booking centre, answering telephone enquiries, email enquiries and booking outpatient appointments by telephone. 

Time may also be spent working on reception, providing admin support in the daily running of the clinic attending patients and completely outcomes amongst other duties required.

You will play a vital role in ensuring patient records are kept up to date across a variety of different IT systems and that patients receive the correct appointment for the correct times.

Main duties of the job

  • Handling inbound calls
  • Booking, cancelling and rearranging Outpatient appointments
  • Reception duties as described in the job description
  • Making outbound calls
  • Maintaining a high standard of customer service
  • Use of hospital systems to effectively support the management of the patient journey
  • Managing clinic capacity
  • Managing pending lists and wait times
  • Processing new referrals from external and internal sources
  • Managing theatre and secretary request spreadsheets
  • Liaising with colleagues at all levels to ensure the patient journey is smooth
  • To work in accordance with the Trust policies at all times

Working for our organisation

The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within the Torbay and South Devon Healthcare Foundation Trust.

The teams are compromised of booking clerks and receptionists, with each team having between 6-13 team members and mainly work out of a centralised booking office based at Torbay Hospital.

Why work with us - 1 (pagetiger.com)

 

 

Detailed job description and main responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification

Person specification

Qualifications and Training

Essential criteria
  • Minimum of 4 x GCSE Grade A-C (including English) or equivalent
Desirable criteria
  • Knowledge of PAS and other hospital IT systems
  • NVQ Administration Level 2 or equivalent
  • ECDL or equivalent

Knowledge and Experience

Essential criteria
  • Experience working with emails, spreadsheets and Microsoft packages
  • Administrative and clerical experience
  • Customer service experience
  • Experience of working with computers
  • Awareness of Equality and Diversity
Desirable criteria
  • Previous NHS experience
  • Knowledge of Referral to Treatment Targets (RTT)
  • Experience working in a call centre

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesMindful employer.  Being positive about mental health.The Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Disability confident committedArmed Forces Covenant - Silver 2025

Documents to download

Apply online now

Further details / informal visits contact

Name
David Fisher
Job title
PAC Coordinator
Email address
[email protected]
Telephone number
01803 656303
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