Job overview

Our medical secretaries provide comprehensive and high quality secretarial, administrative and clerical support to the Rheumatology department ensuring an effective and efficient service is delivered.

They support the Admin Team Leader to undertake change management.

They ensure that patients are treated with courtesy, dignity and respect.

They will work with very little supervision, prioritising and managing their own workload on a day-to-day basis.

There are no budgetary or staff responsibilities for this post

Main duties of the job

• Ensure all test results and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed

• Independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate

• Answer the nurse helpline and to respond to email queries
• Clinic outcomes must be recorded accurately and complete or amend any that have not been done
• Clinical diaries (both paper and electronic) are to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives and others
• Ensure that arrangements regarding medical staff leave and cover arrangements are circulated appropriately and that clinical activities are amended accordingly
• Taking and transcribing formal minutes if required
• Act on correspondence received and bring to the attention of the clinician along with the medical notes
• Undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department
• Plan and organise own workload efficiently and to highlight any concerns to the Admin Team Leader
• Produce and update Standard Operating Procedures (SOPs) for all aspects of the Medical Secretary role

Working for our organisation

The Rheumatology Team is based at Kitson Hall, Torbay Hospital. 

It is a multidisciplinary team, working closely together, committed to providing excellent services for our patients.

Why work with us