Job summary
- Main area
- Ward Caterer
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (6 hour shifts AM or PM - various contracted hours available)
- Job ref
- 388-7219051-E&A
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Torbay Hospital
- Town
- Torquay
- Salary
- £23,615 per annum pro rata
- Salary period
- Yearly
- Closing
- 18/06/2025 23:59
Employer heading

Ward Caterer
NHS AfC: Band 2
Job overview
We are looking for someone to provide a ward based catering service to patients, the post holder will be required to provide the patient meal service and beverage services at ward level.
You will be required to provide a polite, courteous and helpful service to patients and staff and to comply with all HACCP food safety requirements and legislation and will work as part of the ward based team, ensuring a high quality food service and presentation of meals including breakfast, lunch and supper services.
You will be responsible for the co-ordination of all patient food and beverage services in accordance with the NPSA Nutritional Guidelines and expected to comply with all Trust Infection Control policies and conduct him/her self at all times in a manner as to minimise the risk of healthcare associated infections.
Main duties of the job
- Ensure high standards when working individually or as part of the team and be aware of the Trust’s objectives and priorities. The Trust’s success depends on all staff playing an active role to make sure the existing areas of good practices are universally embedded within the organisation.
- Understand the Trust’s key priorities and those for your Directorate and Service, help translate these into key priorities for your work place.
- Understand level one Equality and Diversity.
- Maintain good working relationships with colleagues.
- To respond with humanity and kindness to every person, by listening attentively and respecting others in conversations.
- To attend specified shifts as required.
- Promote an effective team ethos.
- To provide the highest quality of customer service by listening to and acting on feedback.
- Fully engage in the annual review process.
- Maintain a high standard of personal hygiene and appearance including laundering own uniform according to Trust policy.
- To use all PPE as required.
- Helping and supporting your colleagues so that you work well together to achieve common goals and objectives.
- Take part in regular team meetings/talks to achieve the best possible outcomes for our customers.
- To value and treat your team members equally and with respect.
- To strive to provide excellent, innovative services that helps our patients/clients customers have a good and professionally delivered healthcare experience
Working for our organisation
At Torbay and South Devon NHS Foundation Trust, our success starts with you. The Catering Department is seeking motivated team members to assist in the provision of our patient meal service.
This is an exciting opportunity to join one of the first successful integrated care Foundation trusts in the UK with a reputation and a tradition of innovation which prides itself on its investment in staff both in terms of developing career skills but also its commitment to staff health and wellbeing.
Detailed job description and main responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
#caretojoinus
Person specification
Qualifications & Training
Essential criteria
- Willingness to undertake training relevant to the post
- Basic numeracy and literacy skills
- Basic IT skills
Desirable criteria
- NVQ Customer Care Training
- Food Hygiene Level 2
- COSHH & Health and Safety
Knowledge and experience
Essential criteria
- Good verbal and written skills
- Ability to communicate at all levels, including staff, patients, visitors
- Smart, clean and tidy appearance
- Enthusiastic, approachable and confident
- Multi – Skilled and flexible
Desirable criteria
- Working in a hospital environment or hotel services environment
- Knowledge of catering equipment
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nathan Simms
- Job title
- Catering & Retail Operations Manager
- Email address
- [email protected]
- Telephone number
- 01803 656814
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