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Job summary

Main area
Advanced Clinical Practitioner - Hear and Treat (Telephone Triage)
Grade
NHS AfC: Band 8a
Contract
Permanent
Hours
  • Full time
  • Part time
  • Job share
Job ref
202-7223298
Employer
South Western Ambulance Service NHS Foundation Trust
Employer type
NHS
Site
Trust Wide
Town
Trustwide
Salary
£53,755 - £60,504 per annum
Salary period
Yearly
Closing
08/07/2025 23:59

Employer heading

South Western Ambulance Service NHS Foundation Trust logo

Advanced Clinical Practitioner - Telephone Triage

NHS AfC: Band 8a

Job overview

Team SWASfT are seeking highly motivated ACPs with an appetite for remote assessment and driving quality to join us across our Emergency Operations Centre and Specialist Practice teams. Following the successful roll out of our sessional / bank ACPs we are now looking to increase ACP cover across the full working week.

The role has built in supporting professional activity time, fully supporting you in developing within all four pillars of Advanced Practice where you commit to a contract of no less than 18.75 hours each week.

The key ambition of the role is to support SWASfT in achieving its ambitious Hear and Treat agenda whilst driving quality across the team.

We currently have opportunities for clinicians to work within our EOCs based in Exeter or Bristol or from a remote triage capable ambulance station across Cornwall, Devon, Somerset, Dorset, BNSSG, Wiltshire and Gloucestershire. Please include your preference within your supporting statement. 

This is an on-site role and we do not offer remote working options.

*Please note the banding for this role is indicative pending job evaluation*

Main duties of the job

Main duties of the role include:

  • ·         Telephone consultations directly with patients, relatives and/or their carers’.
  • ·         Reviewing, triaging and reprioritising of 999 calls.
  • ·         Closing incidents without deploying an ambulance resource.
  • ·         Provision of senior clinical advice to EOC and patient facing colleagues.
  • ·         Senior clinical visibility.
  • ·         Clinical audit and case review.*
  • ·         Education and peer supervision.*

Working for our organisation

Working for us is an experience like no other.  We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.  

At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.

In return we will equip you with the skills, resources and development you need to thrive in your role.

You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

Benefits

  • Competitive NHS salary
  • A standard working week of 37.5 hours
  • Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
  • Pay enhancements for out of hours, shift and overtime working
  • Generous Pension Scheme
  • Career and salary progression
  • Car leasing scheme
  • Free parking across Trust sites
  • Cycle-to-work and other salary sacrifice schemes
  • Staff networks
  • Access to a wide range of discounts from various organisations across the UK

Detailed job description and main responsibilities

For further information please see job description and person specification attached to this vacancy. 

Person specification

Education and Qualifications

Essential criteria
  • Statutory Professional Registration with the HCPC, NMC or GPhC
  • Full Masters Degree in Advanced Practice or equivalent (ie NHSE Advanced Practice Digital Badge)
  • Independent non-medical prescribing qualification
  • Full Driving License
Desirable criteria
  • Level 7 Remote Clinical Decision Making Module
  • Diploma in Primary and Urgent Care

Previous Experience

Essential criteria
  • No less than two years experience delivering telephone triage without the use of clinical decision making software within primary care, Clinical Assessment Service or 111/OOH
  • Providing remote clinical advice and support to junior colleagues
  • Minimum of 5 years post registration experience with a contemporary clinical practice portfolio
  • Evidence of practice in line with the HEE (2017) multi-professional framework
Desirable criteria
  • Experience of delivering multi-professional supervision

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveDisability confident leaderInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Armed Forces Covenant

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Ross Bate
Job title
Head of Advanced Practice
Email address
[email protected]
Telephone number
07977851592
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