Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Ward clerk / Receptionist
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 28.5 hours per week (3 shifts of 9.5 hours each)
Job ref
388-7193820-A&C
Employer
Torbay and South Devon NHS Foundation Trust
Employer type
NHS
Site
Torbay and South Devon Foundation Trust
Town
torquay
Salary
£23,615 pro rata
Salary period
Yearly
Closing
12/06/2025 23:59

Employer heading

Torbay and South Devon NHS Foundation Trust logo

Ward clerk / Receptionist

NHS AfC: Band 2

Job overview

Our Ward clerk / Receptionist within our SRU department will provide high quality administrative reception and ward-clerk support across the surgical receiving unit, being the first point of contact for the patients and relatives on arrival.

 

Main duties of the job

  • To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity
  • To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive
  • To provide a high-quality customer service which complies with relevant legislation and NHS Employment check standards
  • To be honest and learn from mistakes and help to create a “no-blame” culture were people feel able to share and learn from experiences together
  • To work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department
  • Acknowledge that you need to continually deliver greater value to customers 
  • Be honest about your biggest challenges and create a culture of curiosity and openness
  • Make a deliberate effort to connect with strangers from different walks of life and invite them to share their ideas
  • Be curious and creative about new possibilities, whilst identifying what works well and to do more of it
  • Help to develop and foster a learning environment where feedback is welcomed and valued

Working for our organisation

Why Work With Us

The Surgical Receiving Unit (SRU) is a new unit within Torbay Hospital that takes patients directly referred from GPs, the Emergency Department and clinics. 

 

We provide assessment for numerous surgical specialities including Urology, Orthopaedics and ENT. SRU is a fast-paced environment where every member of the MDT supports each other and are valued.

Detailed job description and main responsibilities

  • To provide reception service for all patients and visitors to the ward including sickness and annual leave cover. Some flexibility required
  • This includes filing in hospital notes and filing of notes
  • Ensure that the patient hospital computer systems are kept up to date
  • Support the ward and clinical staff in a range of administration tasks
  • To ensure that all Discharge Summaries are completed and sent out in line with Trust policy
  • Excellent organisational skills required

Please look at the job description attached for full Job description and responsibilities.

Person specification

ESSENTIAL

Essential criteria
  • 4 GCSE or equivalent
  • reception skills
  • Knowledge of PAS
  • • To be able to communicate/interact effectively daily with patients, visitors and hospital staff both over the telephone and on a one-to-one basis
Desirable criteria
  • Knowledge of Medical Records

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesMindful employer.  Being positive about mental health.The Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Disability confident committedArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Natalia Gomez Borrego
Job title
Senior Sister
Email address
[email protected]
Telephone number
01803654679
Apply online nowAlert me to similar vacancies