Job summary
- Main area
- Administrative Services
- Grade
- Agenda for Change Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 153-CO04669
- Employer
- University Hospitals Dorset NHS Foundation Trust
- Employer type
- NHS
- Site
- The Royal Bournemouth Hospital
- Town
- Bournemouth
- Salary
- £46,148 - £52,809 pa
- Salary period
- Yearly
- Closing
- 29/06/2025 23:59
Employer heading
Business Manager - Estates
Agenda for Change Band 7
As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
Job overview
The post-holder is responsible for ensuring that the Associate Director of Operational Estates and Senior Operations Managers receive a comprehensive and high-quality business management, administrative and secretarial support service.
This will require (a) overseeing the management of all communications and correspondence coming into and going out of the office, (b) coordinating all the activities of the Associate Director of Operational Estates in line with the day-to-day operational running of the Estates’ teams, ensuring that all targets, deadlines and objectives are delivered as appropriate and achieving the performance standards in line with the Trust requirements (c) supporting the Associate Director of Operational Estates in maintaining proactive communications (d) overseeing the work of other administrative/secretarial staff and (e) overseeing and management of the team budgets for the Operational Estates office.
Support the Senior Quality Manager to deliver the Patient First programme.
The Business Manager will carry a high level of delegated responsibility in managing their own work and coordinating that of others. He/she will operate with a high degree of autonomy and be expected to use their own initiative in acting on behalf of the Associate Director of Operational Estates.
Main duties of the job
· Co-ordinate all the activities of the Associate Director of Operational Estates in line with the in line with the day-to-day operational running of the Estates’ teams, ensuring that all targets, deadlines and objectives are delivered as appropriate, achieving performance standards in line with the Trust requirements. This will involve attending and updating the bi-weekly meetings of the Estates Leadership team and acting as secretariat for the UHD Estates Health & Safety including Compliance quarterly meeting – ensuring that there is effective co-ordination between the work of the Strategy & Transformation directorate teams.
· Ensure that the Associate Director of Operational Estates is kept appropriately briefed with regards to changing/conflicting priorities, and emerging issues that need attention.
· Oversee the production of the regular Associate Director of Operational Estates reports for the quarterly Trust Health & Safety Group, Infection Prevention & Control Committee and the Finance Performance Committee meetings.
· Deal with complaints and concerns on behalf of the Associate Director of Operational Estates, ensuring that these are all managed in line with the Trust policy.
· Manage the FoI requests and responses for the department, in line with the Trust policy.
· Project manage designated initiatives on behalf of the Associate Director of Operational Estates.
Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
This post is part of the Estates service that UHD may transfer to an NHS ‘wholly owned subsidiary’; the proposed date of transfer is October 2025. This is an exciting opportunity to join a developing, expanding, organisation with a strong commitment to NHS values and putting patients first. The NHS wholly owned subsidiary will continue to offer NHS AFC T&Cs to current employees who transfer in October as well as to new employees recruited after that date.
Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for full details of this role, please use contact details provided
Person specification
Qualifications
Essential criteria
- • Degree qualification to post graduate diploma level or equivalent demonstrable experience
- • Management qualification or evidence of on-going commitment to continuous professional development
Desirable criteria
- • Evidence of continuing professional and personal development
Experience
Essential criteria
- • Demonstrable recent experience in management role, including business planning, underpinned by theory
- • Experience in working with an Executive / senior staff in supporting significant organisational change and development programmes
- • Experience of processing and storing highly confidential and complex correspondence in a methodical, sensitive and secure way
- • Experience of supporting Boards and committees in a complex governing body environment
- • Experience of managing complex arrangements to a high degree of accuracy, timeliness and effectiveness
Desirable criteria
- • Previous experience working in a senior governance role in a large and/or complex organisation
- • Previous line management experience
Technical Skills Competencies
Essential criteria
- • Evidence of effectiveness in developing strong internal and external working relationships so as to achieve common goals involving others in discussions and decision making
- • Ability for frequent concentration for analysis, report writing, meetings etc with frequent disruptions to deal with service / operational issues
- • Ability to provide and receive highly complex sensitive or confidential information
- • Effective skills in dealing with contentious issues with discretion and in a confidential environment
Desirable criteria
- • Experience using Trust / NHS systems
- • Electronic communication and information sharing skills e.g., Microsoft Teams
Knowledge
Essential criteria
- • Knowledge and understanding of NHS and public sector organisational structures and roles, in particular of the responsibilities within the different Bands for Estates staff under the Agenda for Change and NHS job profiles.
- • Evidence of excellent written, verbal and presentation communication skills, effectively relaying and receiving complex information
- • Advanced use of a range of computer software e.g. all Office 365 applications and virtual meeting Apps
Desirable criteria
- • Technical knowledge of NHS legislation, policies and guidelines
- • An understanding of NHS regulatory and governance frameworks (including those specific to foundation trusts) and their impact on NHS organisations
- • Knowledge and experience of budget management
Other requirements specific to the role
Essential criteria
- • Able to demonstrate high standards of efficient office practice
- • Able to manage stress and maintain resilience within a very busy, fast-paced environment
- • Able to react swiftly to changing priorities
- • Able to make decisions (within realms of responsibility) where there may be a number of courses of action
Desirable criteria
- Able to deal with complaints
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Karen Taylor
- Job title
- Business Manager - Estates
- Email address
- [email protected]
- Telephone number
- 0300 019 4293
- Additional information
Please note, best contact is via email as postholder often away from desk on different sites
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