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Job summary

Main area
Emergency Department
Grade
Band 3
Contract
Permanent
Hours
26.25 hours per week (Part time hours with a various shift pattern)
Job ref
153-ME04946
Employer
University Hospitals Dorset NHS Foundation Trust
Employer type
NHS
Site
Royal Bournemouth Hospital
Town
Bournemouth
Salary
£24,937 - £26,598 Pro rata
Salary period
Yearly
Closing
03/09/2025 23:59

Employer heading

University Hospitals Dorset NHS Foundation Trust logo

Receptionist Administrator - Emergency Department - Bournemouth

Band 3

As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.

We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.

In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.

We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.

We especially welcome applications from minority groups in the community who may be underrepresented in our workforce. 

At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.

As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.

We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.

Job overview

Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts. 

The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you. 

** PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION: **

  1. What personal qualities/attributes do you have that you feel will be beneficial to this post?
  2. Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
  3. Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?

Answers should be typed into the Supporting Information section of your application form. Please limit your answers to 150 words per question. If you fail to answer the supporting questions above, your application will NOT proceed to the shortlisting stage.

Base Location: Royal Bournemouth Hospital

Interview Date: TBC

Main duties of the job

The successful applicant will possess:

  • Good IT skills
  • Excellent customer service skills
  • Manage own workload whilst effectively prioritising tasks
  • Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
  • Excellent team player with good communication skills

Working for our organisation

Our values define who we are as #TeamUHD.  They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. 

This means that some services may move site this year or next, either temporarily or long term.  Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.  

Detailed job description and main responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert. 

 

Person specification

Qualifications

Essential criteria
  • Good level of general education
  • Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base

Experience

Essential criteria
  • Experience of clerical duties in office / administration environment
  • Customer service experience
  • Experience in the use of IT / computer skills
Desirable criteria
  • Experience of working in the NHS or on a reception desk

Knowledge

Essential criteria
  • Ability to respond to a range of people in a courteous and professional manner
  • To understand and be able to maintain confidentiality
Desirable criteria
  • Ability to answer patients queries or know where to refer them

Technical Skills Competencies

Essential criteria
  • Competent in using Microsoft Office Software
  • Excellent communications in person, via telephone and written
  • Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
  • Good keyboard skills requiring high percentage of accuracy.
Desirable criteria
  • Previous experience in communicating with senior clinical / managerial colleagues and patients
  • Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle

Personal Attributes

Essential criteria
  • Interest in working in the healthcare sector/NHS environment
  • Methodical approach to organising work, ability to prioritise
  • Ability to work and remain calm under pressure
  • Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other

Language requirement

Essential criteria
  • Able to speak English as necessary to undertake the role

Employer certification / accreditation badges

Disability Confident - two yearsUHD ValuesApprenticeships logoArmed Forces Covenant Gold AwardStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Laura Ward
Job title
Reception Manager
Email address
[email protected]
Telephone number
0300 019 8059
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