Job summary
- Main area
- Patient First
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 153-CO04519
- Employer
- University Hospitals Dorset NHS Foundation Trust
- Employer type
- NHS
- Site
- University Hospitals Dorset (cross site working)
- Town
- Bournemouth
- Salary
- £46,148 - £52,809 per annum
- Salary period
- Yearly
- Closing
- 25/05/2025 23:59
Employer heading
Patient First Practitioner
NHS AfC: Band 7
As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
Job overview
Build strong working relationships with Directorates / Care Groups and divisional leaders by providing direct coaching to deploy the entire management system at Directorate / Care Group level. Engage and communicate regularly with divisional teams to build a rapport and act as a member of the divisional team.
Main duties of the job
Deliver training sessions in the Patient First Improvement System (PFIS), both face to face and virtually, to front line clinical and non-clinical teams, and divisional and corporate leaders, which will support them to identify and analyse problem areas that are affecting quality, patient and staff experience and / or productivity, and develop appropriate solutions to improve their service.
Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.
Detailed job description and main responsibilities
- Act as a coach, ensuring the use of the correct coaching approaches as required. Including the PFIS step 3 coaching model and relevant coaching skills such as effective questioning, active listening, generating tangible actions and giving helpful feedback.
- Provide ‘fair challenge’ at frontline, Directorate / Care Group and divisional meetings to challenge ways of working and provide insight into utilising the management system to bring about change and improvement requiring concentration in delivering the subject matter and ability to respond to questions posed.
- Support the delivery of PFIS Refresh training and continuous improvement tools training to enable building of capability across the organisation, ensuring staff have the appropriate level of skills training to deliver continuous improvement as a business as usual activity. This will require long periods of intense concentration through potentially unpredictable scenarios where teams will be trying to absorb information and seek clarification.
Person specification
Qualifications
Essential criteria
- Educated to degree level in relevant discipline or equivalent experience
- Lean and / or improvement qualification e.g QSIR, FLOW, QI fellow, lean
Desirable criteria
- Coaching and / or mentoring qualification
- Training qualification
Experience
Essential criteria
- Knowledge of continuous improvement tools.
- Experience of providing continuous improvement training
- Experience of training large groups
- Practical experience of implementing lean / continuous improvement methodologies
Desirable criteria
- Accredited lean qualification
- Experience in a continuous improvement system ideally in the NHS
- Training qualification
- Coaching qualification
Technical Skills Competencies
Essential criteria
- Proven training skills
- Formal coaching skills
- Advanced IT skills, in particular Powerpoint, Excel and Outlook
Desirable criteria
- Experience of coaching in a health care setting
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Claire Mills
- Job title
- Patient First Improvement Manager
- Email address
- [email protected]
- Telephone number
- 0300 019 4229
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