Job summary
- Main area
- Emergency Department
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 405-25-AC262RED
- Employer
- Dorset County Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Dorset County Hospital
- Town
- Dorchester
- Salary
- £24,625 - £25,674 Per Annum (+ enhancements for unsociable hours & bank holidays)
- Salary period
- Yearly
- Closing
- 12/06/2025 23:59
Employer heading
Receptionist/Clerk - Emergency Department
NHS AfC: Band 3
Outstanding Care, Outstanding Careers
For more information on our wonderful Trust search Join DCHFT and for more information on the benefits of working at DCHFT search DCHFT Staff Benefits
For help with completing an application search DCHFT Our Recruitment Process
Job overview
- Band 3 role
- Full time or Part time positions available
- Up to 37.5 Hours per Week
- Permanent contract
- Opportunity to pick up additional shifts
- Enhancements for working unsociable hours
This is an exciting opportunity to work as part of a small friendly team undertaking receptionist and administrative duties in our Emergency Department.
The Emergency Department is a busy, interesting place to work and sees 47,000 patients a year on average and the majority of them are booked in by our ED Receptionist/Clerk Team.
Emergency Department Reception operates 24 hours a day, 7 days a week so you will work as part of a rota.
You will be allocated a mixture of shifts including nights, weekends and some bank holidays.
- Early - 6:30am - 2:30pm
- Double Up - 10:30am - 6:30pm
- Late - 2:30pm - 10:30pm
- Twilight - 6:30pm - 2:30am
- Night - 10:30pm - 6:30am
Rotas are planned 6 weeks in advance, you will have the ability to request certain shifts or days off and enhancements are payable for unsociable hours.
If you have good customer service, communication and administrative skills, are flexible in your approach, reliable and enjoy working in a busy, dynamic environment we would love to hear from you.
The role is permanent and could be worked as either full time (37.5 hours per week) or a part time basis – please include details of your preference when you apply.
Main duties of the job
The role is located within the Emergency Department at Dorset County Hospital in Dorchester.
Your role will include:
- Duties associated with the Emergency Department Reception
- Booking in Ambulances
- Booking in Walk-in Patients
- Assisting Patients Relatives
- Answering phone calls from other hospital wards
- Duties associated with Bed Bureau
- Answering calls from GP Surgeries
- Liaising with speciality services
- Booking transport for patients
Working for our organisation
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
Detailed job description and main responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us at [email protected] if you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.
Person specification
Skills & Abilities
Essential criteria
- Evidence of data entry experience
- Evidence of effective communication skills, both written and oral
- Evidence of ability to respond quickly to changing priorities, organising and prioritising own workload to meet deadlines
- Evidence of ability to work with minimal supervision
- Evidence of ability to exercise judgement when dealing with patient queries
- Able to demonstrate attention to detail and a high level of accuracy in administrative work
- Ability to build and maintain good working relationships within a team
Desirable criteria
- An understanding of confidentiality and the requirement for this to be maintained
- Evidence of experience working in an environment with frequent interruptions which may at times be challenging and/or distressing
Knowledge & Experience
Essential criteria
- Experience of working with computer systems, to include Microsoft Office
Desirable criteria
- Experience of working in a busy administrative, receptionist or customer service focused environment
- Experience of working in a clinical environment
- Experience of working with electronic record systems
Education, Qualifications & Training
Essential criteria
- Educated to GCSE level or equivalent, including English (at Grade C/4 or above)
Desirable criteria
- Evidence of further education or training, for example an NVQ level 3 in business or administration, A levels, or equivalent experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Faith Lewis
- Job title
- Business Manager
- Email address
- [email protected]
- Telephone number
- 01305 255802
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