Job summary
- Main area
- Oncology and Haematology
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: Monday - Friday office hours
- Hours
- Full time - 37.5 hours per week (Monday - Friday office hours)
- Job ref
- 405-24-AC182CHEM
- Employer
- Dorset County Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Dorset County Hospital
- Town
- Dorchester
- Salary
- £22,383 Per Annum
- Salary period
- Yearly
- Closing
- 02/05/2024 23:59
- Interview date
- 13/05/2024
Employer heading
Chemotherapy Unit Ward Clerk / Receptionist
NHS AfC: Band 2
Outstanding Care, Outstanding Careers
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Job overview
We are looking for a band 2 Ward Clerk / Receptionist who is motivated, enthusiastic and caring with a genuine interest in working with patients with cancer.
The successful candidate should be able to work on their own but also as part of a team.
You must possess excellent communication skills and be able to demonstrate a sympathetic understanding and empathy with patients.
Main duties of the job
The successful candidate will be the first point of contact for patients on arrival to the unit.
The post holder would have the ability to be flexible and organise and prioritise their own workload, demonstrating the ability to work on their own or as part of a team.
They would be responsible for maintaining patient information on the Patient Administration System used within the unit to ensure accurate and up to date records are kept.
The post holder would be responsible for answering the chemotherapy unit reception phone, answering patient queries and signposting accordingly.
Working for our organisation
The Chemotherapy service is led by a Senior Sister who is supported by her deputy. We work closely with the Systemic Anti- Cancer Treatment Clinical Nurse Specialist and her community team to develop an extended service. The oncology and haematology service consists of specialist Clinical Nurse Specialist who work closely with the Consultants and the Chemotherapy Nurses. The delivery of the Chemotherapy, recognising side effects and to be able to escalate and treat any problems appropriately.
Effective communication skills are essential.
Detailed job description and main responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us at [email protected] if you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.
Person specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential criteria
- Educated to GCSE (grade C or above) including English and Maths equivalent
- Evidence of personal development and a willingness to undertake any further training necessary for the post.
Desirable criteria
- Experience in working with multiple departments (haematology/Oncology experience an advantage)
EXPERIENCE
Essential criteria
- Significant and recent relevant experience with at least 1 years experience of working in the NHS, Outpatients in particular
- Experience in using Microsoft Office and Excel
Desirable criteria
- Experience of Nursing and communicating with oncology/haematology patients
SKILLS, ABILITIES & KNOWLEDGE
Essential criteria
- Experience in the use of Patient Administration System or similar
- Evidence of effective communication including written, oral and electronic with nursing and medical staff
- Evidence of ability and flexibility to organise and respond quickly to changes, organising and prioritising workload to meet deadlines within the defined boundaries of the department.
- Demonstrate sympathetic understanding and empathy with cancer patients
- Evidence of ability to work on own initiative but also as part of a team
- Evidence of ability to develop systems to promote efficient and effecting working within the team
- An understanding of the meaning of confidentiality and the requirement for this to be maintained
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tracy Turnbull
- Job title
- Senior Chemotherapy Sister
- Email address
- [email protected]
- Telephone number
- 01305 254982
- Additional information
Amy Williamson
Junior Chemotherapy Sister
01305 254982
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